Sadik Islam

Experience

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  The Home Depot

  May 2021 - Jul 2021

  Marketing and Operations Intern

  Utilized data manipulation, visualization, and advanced analytics platforms such as Google Analytics and cloud in order to collaborate on weekly business insights presentations.Learned and researched project management skills to provide team solutions, resolving business issues in a timely manner. Collaborated to reduce customer satisfaction times by 15% in relation to Lean Six Sigma focused analytics.Supported Home Depot’s Business Operations in decision making, through 5 ad-hoc analysis reports. Show less

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  Roofing&Construction LLC

  Feb 2022 - Jan 2023

  Business Operations and Strategy

  Managed relationships with clients through timely and personalized communication. Coordinated follow ups after completion of projects, increasing recurring clients by 30%.Assisted in managing a team of 35 people from various backgrounds.Over exceeded the target project completions by 20%.Scheduled weekly catch-up calls with average 25 clients to ensure satisfaction and provide recommendations- increasing client retention rate by 25%.Utilized internal communication processes and channels via Hubspot to inform supervisors and teams on client progress and leads.Ensuring the demands of clients, including payment, dates, material descriptions, as well acting as the bridge between technicians and clients.Supervising and recording the purchases of over $300,000 worth of materials.Implementation of SEO, digital marketing, google ads and email marketing to increase client traffic and promote services, increasing inquiry calls by over 100%. Show less

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  CLIP

  Dec 2022 - May 2024

  Operations and Product Marketing

  Organize and visualize raw micro-mobility data for the entire U.S to assess a 20 million dollar market and preform competitor analysis for CLIP’s next launch in 2023.Lead CLIP’s customer insights to increase feedback collection and improvement, e.g writing scripts for calls,emails,and surveys, as well as sharing insights presentations.Utilize Coda, Shopify, and Zendesk to analyze, solve and organize data for shipments and clients. Produced weekly newsletters and email marketing campaigns (Klaviyo), demo videos, as well as live virtual demonstration to customers.Visualizing repair data, to provide engineering team with direction and ideas for CLIP’s next gen. Show less

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  COOP

  Feb 2023 - Jun 2023

  Digital Marketing Intern
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  Black Connect

  Nov 2023 - Feb 2024

  Marketing Associate