Jose Garcia

Experience

• 

  Walmart

  Jan 1999 - Aug 2016

  Broadly experienced in the merger acquisition process. I got broad experience in the Retail market. I implemented systems in Central American countries with a business analyst role for the company's replenishment, market research, pricing, finance, logistics, call center, and other departments to provide technology and transformation needs. I led team members from different areas and located in many countries. I managed matrix organizational structures and vendor coordination. I got experience with US systems developments and deployments in local markets.I gained skills for working in multinational, multicultural environments with distributed offices, analytical skills, and strong problem-solving abilities. Show less Ensure the security of information systems in Walmart Central America's five countries. I defined policies, procedures, and standards, developed disaster recovery plans, coordinated with IT areas in Walmart Central America to carry out security projects and initiatives, followed up on SOX and PCI audit reports, managed the corporate antivirus system, and served as the point of contact with Walmart USA on IT security matters.Identify vulnerabilities in servers and follow up on their resolution.Implement and execute access control for all systems.Conduct disaster recovery drills.I Collaborated in obtaining PCI certification for Walmart Central America, as the first non-banking entity to be certified. Show less

  • Business analyst and Senior Project Manager

    Nov 2010 - Aug 2016

  • IT Security Coordinator

    Jan 2009 - Nov 2010

  • Network Operation Center lead

    Jan 2003 - Dec 2008

  • IT Servers Administrator

    Jan 2001 - Jan 2003

  • Network Operation Center Agent

    Jan 2000 - Jan 2001

  • SAP Basis staff

    Jan 1999 - Jan 2000
• 

  IBM

  Aug 2016 - Aug 2021

  Senior Project Manager

  Project manager to solve the software obsolescence of the largest bank in Mexico. I had to give a solution to reduce software obsolescence, such as operating systems, middleware, and different software agents. Automation processes. Infrastructure technical staff administration. Responsible for the IT process migration project from its operation in Argentina to the hub located in Mexico.Responsible for Global Technology Services projects worldwide. I worked on global migrations and internal infrastructure projects. I interacted with stakeholders and work teams from regions such as the US, Latin America, Brazil, India, Poland, Turkey, and Japan. I worked under agile frameworks. Management and coordination of teamwork with different cultures and between different time zones. Support for the transformation of waterfall project management to agile methodologies.People: I worked leading the IBM Costa Rica affinity group to promote inclusion for people with disabilities.Innovation: Propose retail ideas for IBM patents. https://priorart.ip.com/IPCOM/000255062 Show less

• 

  Universidad de Costa Rica

  Jan 2019 - Jan 2024

  Professor of MBA program

  MBA Professor at the "Universidad de Costa Rica" with the course "Management Systems for Decision Making."

• 

  Kyndryl

  Sept 2021 - now

  Senior Project Manager

  My current activity is migrating virtual and physical servers to Microsoft Azure for Elevance Health, the largest healthcare company in the USA.My last project was the date center migration of servers and applications for Banorte Bank in Mexico. As a project manager, I led the team in addressing the critical issue of software obsolescence for BBA Bank, a prominent financial institution in Mexico, ensuring the smooth operation of their applications and operating systems. Migration to Azure for the CAF Bank in Miami and the Azure Migration.Moreover, I have demonstrated my versatility by effectively managing automation processes and handling infrastructure technical staff administration. Show less