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Harithas Cheleya

Harithas Cheleya

Followers of Harithas Cheleya61 followers
location of Harithas CheleyaFederal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Project Engineer at Micro Ocean Technologies Sdn Bhd

  • Education

    • Universiti Teknologi Malaysia

      2012 - 2018
      BACHELOR OF COMPUTER SCIENCE (COMPUTER NETWORKS & SECURITY) Information Technology

  • Experience

    • Micro Ocean Technologies Sdn Bhd

      Feb 2012 - now

      • Solving clients problems raised via email through ticketing system,skype,whatsapp or even phone call. Being a frontline for clients worldwide seeking bulk sms services. • Using MySQL workbench via Linux Ubuntu to access database of sms transactions and generating monthly traffic reports.• Access database logs from modules and view connections between Clients and Carriers to solve complex cases raised.• Live 24/7 sms traffic monitoring and performing load balancing for sms traffic if there is a necessity such as sudden traffic spike to avoid bottle-neck.• Review sensitive message contents captured on the Quarantine system before being released to end users to curb complaints from MCMC.• Collaborating with account manager to fix sms rate according to destinations and route features. Show less

      • Project Engineer

        Jul 2017 - now

      • Routing Engineer

        Jul 2014 - Jul 2017

      • Senior Technical Support Engineer

        Feb 2012 - Jul 2014

  • Licenses & Certifications

    • Professional Certificate in Business Analytics

      UNITAR International University