Amit R.

Experience

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  The Bawa Group of Hotels

  Nov 2009 - Jan 2012

  Assistant Manager Business Development

  - To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates.- To maintain and exceed the hotel’s revenue goals within the allocated market segments.- To aggressively sell the hotel through telemarketing and face-to-face sales calls to tap into new accounts and new contacts.- To organize and conduct familiarization tours of the hotel.- Representing Hotel in India’s biggest Travel and Tourism Fair held across metro cities in India (TTF & OTM). Show less

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  The Oberoi Group

  Oct 2012 - Oct 2013

  Team Lead - Front Office

  - Handling Check in & Check.- Verifying that accurate room status, Information is maintained and properly communicated.- Resolving guest problems quickly, efficiently and courteously.- Enforcing all cash-handling, check-cashing and credit policies.- Preparing performance reports related to front office and managing roster.

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  HDFC RED

  Jul 2014 - Jun 2017

  Team Lead - Business Strategy & Quality Analysis

  - Call Auditing, Monitoring & Calibration.- Handling Relationship Managers (PAN India). Only POC for RM's- Co-ordinating with Clients, Agents and Developers.- Sending daily reports, Drafting emails.- Managing & Training Team of 28 Agents.- Listening calls and giving feedback & training to agents.- Co-ordination for online exhibitions (PAN India).

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  Cox & Kings

  Aug 2017 - Aug 2019

  Team Lead - Risk Management

  1) Lead and manage the Risk Management team to identify, evaluate, and mitigate risks across all operational areas.2) Develop and implement comprehensive risk management policies and procedures.3) Monitor industry trends and regulations to ensure compliance and proactive risk management.4) Conduct risk assessments and facilitate training sessions to educate staff about risk management practices.5) Collaborate with other departments to integrate risk management strategies into project planning and execution.6) Prepare and present risk management reports and recommendations to senior management.7) Continuously improve risk management processes based on feedback and emerging best practices. Show less

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  Dream World Travels

  Aug 2022 - Nov 2023

  Executive

  1) Oversee daily operations to ensure efficient service delivery within the organization.2) Coordinate with various departments to ensure alignment with strategic objectives.3) Work closely with HNI, Ultra HNI and Diplomats for their travel needs.4) Develop and maintain Standard Operating Procedures (SOPs) for all operational processes.5) Manage vendor relationships and negotiate contracts to optimize cost and service quality.6) Collaborate with various departments to ensure all escalated issues are addressed effectively and efficiently.7) Provide training and mentorship to junior team members on best practices for handling escalations. Show less

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  Maxim Tours

  Feb 2024 - now

  Manager - Operations & Contracting

  1) Negotiate and finalize contracts with suppliers, vendors, and partners.2) Develop and implement operational strategies to enhance service delivery and efficiency.3) Oversee daily operations, ensuring that all business processes are functioning smoothly.4) Manage and oversee the entire contract lifecycle from initiation to execution.5) Build and maintain strong relationships with stakeholders in the travel and tourism sector.6) Ensure compliance with all legal and regulatory requirements in contracts.7) Train and mentor team members, fostering a culture of professional development and accountability. Show less