Jonathan Hungate

Experience

• 

  Which Wich Superior Sandwiches

  Jun 2019 - Jun 2020

  Cashier/Sandwich Maker

  Take and fulfill customer orders in a fast pace environment to provide a high level of customer satisfaction.

• 

  Dynata

  Feb 2022 - Jul 2022

  Survey Interviewer

  Conduct surveys through cold-calling and following a script verbatim to avoid biasing the survey.

• 

  ASM Research

  Jun 2022 - now

  Ensure the service delivered by customer service representatives meets both quality and regulatory requirements, effectively communicating positive points of encouragement alongside areas in need of improvement. Provide callers assistance in managing and withdrawing from their retirement accounts, in addition to taking escalated calls to resolve customer complaints and provide resolutions in the face of volatile situations. Assist callers in managing their retirement accounts, providing an informational and technical support role to ensure the needs of callers are met in a timely fashion.

  • Customer Service Quality Assurance Specialist

    Jul 2023 - now

  • Customer Service Representative II

    Aug 2022 - Jul 2023

  • Customer Service Representative I

    Jun 2022 - Aug 2022