Jonathan Hungate

Jonathan Hungate

Cashier/Sandwich Maker

Followers of Jonathan Hungate13 followers
location of Jonathan HungateNewport News, Virginia, United States

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  • Timeline

  • About me

    Currently studying to be a computer scientist and looking for entry-level work to support me in the meantime

  • Education

    • University of Maryland Global Campus

      2023 - 2027
      Bachelor's degree Computer Science
    • Saddleback College

      2020 - 2022
      Computer Science 3.79
    • Tesoro High School

      2016 - 2020
      None Computer Science 4.09
  • Experience

    • Which Wich Superior Sandwiches

      Jun 2019 - Jun 2020
      Cashier/Sandwich Maker

      Take and fulfill customer orders in a fast pace environment to provide a high level of customer satisfaction.

    • Dynata

      Feb 2022 - Jul 2022
      Survey Interviewer

      Conduct surveys through cold-calling and following a script verbatim to avoid biasing the survey.

    • ASM Research

      Jun 2022 - now

      Ensure the service delivered by customer service representatives meets both quality and regulatory requirements, effectively communicating positive points of encouragement alongside areas in need of improvement. Provide callers assistance in managing and withdrawing from their retirement accounts, in addition to taking escalated calls to resolve customer complaints and provide resolutions in the face of volatile situations. Assist callers in managing their retirement accounts, providing an informational and technical support role to ensure the needs of callers are met in a timely fashion.

      • Customer Service Quality Assurance Specialist

        Jul 2023 - now
      • Customer Service Representative II

        Aug 2022 - Jul 2023
      • Customer Service Representative I

        Jun 2022 - Aug 2022
  • Licenses & Certifications

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Jun 2024
    • Micro-Certification - Welcome to ServiceNow

      Servicenow Training & Certification
      Jul 2024
    • Micro-Certification - Flow Designer

      Servicenow Training & Certification
      Jul 2024