Kathy Wong

Experience

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  Foodpanda

  Dec 2019 - Jun 2020

  Finance Assistant

  • Reported financial data and updated financial records in system• Provided exceptional service to customers requiring assistance such as account questions

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  Electrical and Mechanical Services Department (EMSD), HKSAR Government

  Jun 2020 - Aug 2020

  Summer Intern

  • Interacted with customers professionally to update information and directed to desired staff members• Managed accurate files and implemented new organizational systems to improve traceability

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  Slash Limited

  Dec 2020 - Jan 2021

  Digital Marketing Winter Intern

  • Created and implemented content marketing plans (25+ blog and social media posts) todrive website traffic• Designed Electronic direct mail (EDM) via HTML and CSS to establish brand awareness

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  PwC Mainland China and Hong Kong

  May 2021 - Jul 2021

  Assurance Summer Intern (Financial Services)

  • Performed audit planning procedures to identify potential problems• Gathered audit evidence and conducted substantive testing to ensure the veracity

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  China Merchants Securities Co., Ltd.

  Oct 2021 - Jan 2022

  Information Technology Intern

  • Rotated in Application Support team and IT Security team• Assisted with troubleshooting issues and provided technical support

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  OOCL

  Jul 2022 - Nov 2022

  Assistant Business Analyst

  • Managed business requirement gathering, analysis, documentation and implementationof in-house ERP application system• Collaborated with worldwide business users, global IT teams, and other businessdomains to ensure business needs are well addressed• Prepared UAT test cases and performed BA acceptance testing• Conducted user training and created user guide to ensure the delivery of new function• Adopted the agile methodology throughout the SDLC

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  The Hong Kong Jockey Club

  Jan 2023 - now

  First rotation: Cyber Security Department – Security Delivery Team• Handled the project related to Workforce Identity Access Management (WIAM)• Managed relationships through effective communication with the vendor on the project's progress and status• Consolidated the project information and follow-up items via Jira and ConfluenceSecond rotation in Digital Channels & Solutions Department – CRM Team• Handled the system related to the CRM Loyalty Management Program • Reviewed and clarified both functional and non-functional requirements with business and IT stakeholders to ensure completeness and clarity.• Prepared and delivered business requirements specifications via drawing UML diagrams and writing Use Cases.Third rotation in Operation and Systems Department – System Assurance Team• Handled the system related to Wagering Control (Mark Six)• Designed test plans and test cases based on the business and system requirements• Conducted systems assurance testing over company software modules, including functional, non-functional and regression test Show less

  • Analyst, IT Solutions

    Jul 2024 - now

  • Business Associate (IT ACE Technology Development Programme)

    Jan 2023 - Jun 2024