Collins Sarmento

Experience

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  SHC Lawncare

  May 2004 - Aug 2008

  Co-Owner

  As a Co-Owner and Founder of SHC Lawncare, I played a pivotal role in establishing and managing the business, overseeing day-to-day operations while ensuring exceptional service delivery to our clients. My responsibilities included team management, client relations, and project organization.- Organized and supervised a team of six employees, fostering a collaborative work environment and ensuring high-quality service.- Maintained multiple residential yards bi-weekly, providing consistent care and enhancing the aesthetic appeal of properties.- Collaborated with realtors to maintain yards for their listings, contributing to successful property sales through well-kept landscapes.- Planned and organized minor landscaping projects, implementing improvements to enhance property value and curb appeal.- Provided additional services such as pressure washing, small tree removal, and gutter cleaning, diversifying our service offerings and meeting client needs.This experience honed my leadership skills, taught me the importance of customer satisfaction, and deepened my understanding of small business operations in the service industry. Show less

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  OmniSource Corporation

  Jun 2005 - Aug 2010

  Summer Help

  During my time at OmniSource Corporation as a Summer Help, I contributed to various projects that enhanced operational efficiency and supported the implementation of new technologies within the organization. My responsibilities included assisting in the deployment of management software and improving inventory management practices.- Assisted in implementing RIMAS Management and Accounting software for employees, streamlining financial and operational processes.- Utilized my proficiency in Spanish to effectively train and support Hispanic employees during the software rollout, ensuring clear communication and understanding.- Introduced computer systems in the warehouse to enhance inventory tracking and management, improving accuracy and efficiency.- Classified and purchased metal, contributing to the organization’s supply chain and inventory management efforts.- Upgraded metal classifications to increase revenue for the company, demonstrating a proactive approach to optimizing resources and profitability.This role provided me with valuable experience in technology implementation, inventory management, and effective communication, laying the groundwork for my future endeavors in operational improvement and team collaboration. Show less

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  Ruby Tuesday

  Nov 2005 - Jun 2011

  Cook

  During my tenure at Ruby Tuesday, I began my journey as a host in high school and progressively took on various roles within the restaurant, gaining a comprehensive understanding of operations and customer service. My experience included working as a cook, expo, server, salad bar attendant, and dishwasher, which equipped me with versatile skills and a strong work ethic.- Host: Managed guest seating and ensured a welcoming atmosphere, enhancing the overall dining experience.- Cook: Prepared and cooked menu items to high standards, ensuring food quality and presentation.- Expo: Coordinated food orders and ensured timely delivery to tables, maintaining communication between the kitchen and serving staff.- Server: Provided excellent customer service, taking orders and ensuring guest satisfaction throughout their dining experience.- Salad Bar Attendant: Maintained and replenished the salad bar, ensuring freshness and variety for customers.- Dishwasher: Managed the dishwashing area to maintain cleanliness and support kitchen operations.This multifaceted experience taught me the importance of teamwork, effective communication, and adaptability in a fast-paced environment, laying a solid foundation for my future endeavors in any professional setting. Show less

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  College PC Geeks

  Jun 2012 - Jan 2013

  Computer Technician Intern

  During my internship at College PC Geeks, I focused on diagnosing and repairing laptops and PCs, while also contributing to the development of workstations tailored for K-12 educational environments. My role extended to assisting with marketing strategies to promote our services.- Diagnosed and repaired a variety of laptops and PCs, ensuring optimal performance and customer satisfaction.- Rebuilt multiple workstations specifically designed for K-12 educational settings, enhancing technology access and usability for students and educators.- Assisted in developing marketing strategies to increase awareness and engagement within the local community.- Coordinated with local businesses to implement a joint marketing plan, fostering collaborative relationships and expanding our outreach.This internship provided me with hands-on experience in computer repair and marketing, allowing me to develop valuable technical and interpersonal skills while supporting educational technology initiatives. Show less

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  Tekk Solutions

  Jun 2012 - Jan 2013

  Technician

  As a Technician at Tekk Solutions, I provided technology training and consulting services to various companies while focusing on improving their operational efficiency through effective use of technology. My role included designing and building a computer lab for a private elementary school and supporting local businesses with their technology needs.- Delivered technology training and consulting services to companies, empowering teams to leverage technology effectively in their operations.- Designed and built a fully equipped computer lab for a private elementary school, enhancing students’ access to technology and supporting educational initiatives.- Diagnosed and repaired workstations for local businesses, ensuring their technology remained functional and efficient.- Recommended and implemented preventative maintenance plans for local businesses, helping to minimize downtime and extend the lifespan of their technology assets.- Developed digital signage solutions for local schools and businesses using Signage Studio, enhancing communication and engagement within the community.This position allowed me to combine my technical skills with a passion for education, helping to create impactful technology solutions for both educational institutions and local businesses. Show less

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  Tiny Techz

  Aug 2012 - Jan 2013

  Instructor

  As an Instructor at Tiny Techz, I developed and delivered engaging educational programs focused on computer phonics, Lego engineering, and Scratch programming for elementary and middle school students. My role involved creating lesson plans and hands-on activities that fostered a love for technology and learning among young learners.- Organized and taught courses in computer phonics, Lego engineering, and the Scratch programming language, inspiring students to explore the fundamentals of technology and programming.- Developed comprehensive lesson plans that incorporated interactive and practical learning experiences, enhancing student engagement and understanding.- Designed and facilitated a unique project where students built their own computers, providing hands-on experience with computer hardware and fostering technical skills.- Encouraged creativity and critical thinking by guiding students through engineering challenges and programming tasks in a fun and supportive environment.This position allowed me to combine my passion for technology with teaching, helping students develop foundational skills that would benefit them in the digital age. Show less

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  Softdocs

  Oct 2012 - Aug 2014

  As a Front End Developer specializing in UX/UI at Softdocs, I played a key role in the research and development of a drag-and-drop workflow designer and manager, enhancing the user experience of our Etrieve Flow platform. My responsibilities included developing a robust front-end user interface and collaborating closely with the Workflow Development Team to bring innovative prototypes to life.- Conducted research and development to implement an intuitive drag-and-drop workflow designer and manager, significantly improving user interaction and efficiency.- Developed the front-end user interface for the Workflow Designer utilizing jsPlumb, KnockoutJS, and various JavaScript libraries, ensuring a seamless and responsive user experience.- Collaborated extensively with the Workflow Development Team to integrate my Workflow Designer prototype into Softdocs’ Etrieve Flow, demonstrating commitment and adaptability.- Actively participated in the design and development processes for Etrieve Flow, contributing creative solutions and technical expertise to enhance the product's functionality.This role allowed me to leverage my front-end development skills while working on innovative solutions that improved workflow management and user satisfaction. Show less In my role as a Software Integration and Support Technician at Softdocs, I provided comprehensive support for three of the company’s enterprise applications. I focused on troubleshooting various issues related to software, hardware, servers, and networks while assisting with the integration and deployment of Doc e Scan, Softdocs' document management software.- Assisted clients in utilizing Softdocs' enterprise applications, ensuring optimal functionality and user satisfaction.- Troubleshot and resolved software, hardware, server, and network-related issues, providing timely support to maintain operational efficiency.- Supported the integration and deployment of Doc e Scan, configuring Windows servers to ensure compatibility and smooth operation of Softdocs' applications.- Trained customers on how to effectively use Softdocs software, empowering them to maximize the value of their tools and systems.- Debugged updates for existing software, ensuring continued performance improvements and system stability.- Expanded my expertise by learning to support additional Softdocs products, including Doc e Serve and Doc e Fill, enhancing my ability to assist clients with a broader range of solutions.This position enabled me to develop strong technical skills while delivering high-quality support, contributing to improved client experiences and successful software integrations. Show less

  • Front End Developer | UX/UI

    Feb 2014 - Aug 2014

  • Software Integration and Support Technician

    Oct 2012 - Aug 2014
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  Digital Designs, Inc.

  Sept 2014 - May 2017

  As a Sr. Software Deployment Specialist and Web Developer at Digital Designs, Inc., I was responsible for deploying and maintaining SQL databases in both cloud and enterprise environments while driving enhancements in application performance and user experience. My role involved designing and implementing workflow routing for Accounts Payable (AP) and Human Resources (HR) and overseeing imaging solutions to meet client needs.- Deployed and maintained SQL databases for clients across cloud and enterprise environments, ensuring high availability and performance.- Designed, built, and maintained workflow routing for AP and HR processes, optimizing operational efficiency and reducing manual effort.- Developed various Windows Services by converting batch scripts into executables using NSSM, enhancing application performance and reliability.- Implemented and maintained DDI's Enterprise and Cloud-Based Imaging Solutions, managing all aspects of imaging solution projects from inception to completion.- Served as the primary point of contact with third-party imaging vendors, facilitating effective communication and collaboration.- Investigated and resolved application bugs, ensuring a seamless user experience and system stability.- Collaborated on user interface updates and user experience improvements, making applications more intuitive and user-friendly.- Implemented and administered TFS for source control and quality assurance, ensuring a structured development process.- Integrated Bootstrap's framework into existing .NET web applications, enhancing the responsiveness and design of client-facing platforms.This role allowed me to leverage my technical skills to deliver robust software solutions, enhance client workflows, and improve overall system performance. Show less In my role as a Software Solution Specialist at Digital Designs, I focused on researching and prototyping innovative imaging and data capture solutions and technologies to enhance client offerings. I provided critical support for customer imaging issues, ensuring timely resolution while adhering to service level agreements.- Researched and prototyped new Intelligent Data Capture technologies, contributing to the continuous improvement of our service offerings.- Managed incoming customer imaging issues, responding to inquiries and delegating tasks according to established service level agreements, ensuring high levels of customer satisfaction.- Documented pre-deployment and post-deployment plans (Statements of Work), collaborating with the team to review and refine project outlines for successful implementations.- Configured various data capture solutions to meet client specifications, ensuring seamless integration into existing workflows.- Supported client workflows by troubleshooting issues and leveraging SQL queries within SMS to identify and resolve problems.- Certified as an ABBYY Imaging Technician, enhancing my technical expertise and ability to implement effective imaging solutions.- Conducted both onsite and remote training for clients on imaging solutions and workflows, ensuring users were equipped to leverage new technologies effectively.This position enabled me to blend technical research with hands-on support, driving the successful deployment of imaging solutions and enhancing overall client satisfaction. Show less

  • Sr. Software Deployment Specialist / Web Developer

    Jul 2015 - May 2017

  • Software Solution Specialist

    Sept 2014 - Jul 2015
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  Initium SoftWorks LLC (ISW)

  Dec 2016 - now

  As Director of Product, IDC and Process Automation, I oversee the strategy, development, and execution of ISW’s suite of innovative solutions built on the .NET framework. I lead all initiatives related to Integrations, Intelligent Data Capture (IDC) and Robotic Process Automation (RPA), driving technological innovation and delivering transformative solutions that streamline workflows and unlock operational efficiency.Key Responsibilities & Achievements:- Comprehensive Product Management: Managed the full product lifecycle, including strategic planning, roadmap creation, feature prioritization, and market launch, ensuring alignment with evolving customer needs and industry trends.- Team Leadership & Collaboration: Directed a high-performing development team in designing and implementing state-of-the-art Integrations, IDC and RPA solutions, fostering continuous innovation to meet diverse client demands.- Client-Centric Engagement: Partnered with sales teams as a Pre-Sales Engineer to analyze client requirements, showcase product capabilities, and deliver tailored solutions that solve complex business challenges.- Market Positioning & Growth: Collaborated with marketing teams to develop compelling product messaging and drive adoption, positioning ISW’s offerings as leaders in process automation and intelligent data capture.- Innovative Technology Integration: Specialized in integrating advanced automation technologies to deliver scalable, measurable results for industries including finance, lending, tax, and more.Proven Results: Successfully delivered solutions that improved operational efficiency, reduced costs, and empowered clients to achieve digital transformation and business growth.This position allows me to blend technical expertise with strategic leadership, delivering process automation solutions that optimize workflows and drive business value across diverse industries. Show less As IDC Solutions Manager at MTS Software Solutions (ISW), I led the IDC team, overseeing daily operations while providing strategic direction for our Intelligent Data Capture (IDC) initiatives. My role involved collaborating closely with clients to design comprehensive IDC solutions that aligned with their unique business and technical requirements, leveraging the latest technologies to drive efficiency and innovation. I was responsible for managing and executing MTS's portfolio of IDC solutions, ensuring their seamless implementation and delivering measurable business outcomes.- Led the development and implementation of IDC solutions, managing a diverse portfolio of projects that enhanced data processing efficiency for clients across various industries.- Collaborated with clients to design custom IDC solutions that met their specific needs, driving significant process improvements and operational efficiencies.- Played a pivotal role in educating team members and stakeholders on IDC technologies, fostering a deep understanding of both technical best practices and high-level business strategies.- Participated in strategic discussions with senior leadership to devise growth strategies, contributing to the expansion and success of MTS’s IDC business.- Drove cross-functional collaboration, ensuring alignment between technical and business teams to maximize the value of IDC solutions.My leadership and commitment to knowledge-sharing helped strengthen the capabilities of the IDC team, while my strategic contributions supported MTS’s growth in the IDC space. Show less As a Solutions Architect, I led the design and implementation of Intelligent Data Capture (IDC) systems using ABBYY, Hyland, and Ephesoft technologies, driving innovation and enhancing the effectiveness of our solutions. In this role, I was instrumental in bridging the gap between technical solutions and business needs, working closely with clients and internal teams to deliver tailored IDC solutions.- Spearheaded the design and deployment of cutting-edge IDC systems, leveraging ABBYY, Hyland, and Ephesoft technologies to optimize document processing and data capture for diverse clients.- Collaborated with the sales team to gather client requirements, delivering compelling product presentations, and crafting detailed responses for project proposals and RFPs.- Played a key role in driving product innovation, identifying new opportunities to enhance IDC solutions and meet evolving client needs.- Provided technical expertise throughout the sales cycle, ensuring that proposed solutions aligned with client expectations and business objectives.This role allowed me to combine technical expertise with strategic thinking, driving successful IDC implementations and contributing to the overall growth of the business. Show less In my role as an ECM Consultant, I provided subject matter expertise on Enterprise Content Management (ECM) systems while focusing on Intelligent Data Capture (IDC) technologies. I collaborated with clients to design and implement ECM solutions that automated the capture, analysis, and governance of digital content, ensuring alignment with their business and system requirements.- Built and supported ECM systems to streamline content capture and governance, tailoring solutions to meet clients' specific business needs.- Worked closely with business analysts and stakeholders to gather requirements for processes, content creation, and metadata, ensuring the solutions fit seamlessly into existing workflows.- Provided training and guidance to business leaders and end users on ECM applications and the ABBYY imaging system, helping to drive successful adoption.- Partnered with management to define workflows that supported business processes, improving operational efficiency and content management.- Troubleshot and performed root cause analysis on ECM applications and servers to resolve issues and maintain system stability.This role allowed me to blend technical expertise with client-focused solutions, delivering ECM and IDC implementations that enhanced content management and process automation for businesses. 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  • Principal, Director of Product, IDC, and Process Automation

    Aug 2021 - now

  • IDC Solutions Manager

    Jun 2019 - Aug 2021

  • Solutions Architect

    Jun 2017 - Jun 2019

  • ECM Systems Consultant

    Dec 2016 - Jun 2017