Kevin Turner

Experience

• 

  TTC-Ameridial, LLC

  May 1998 - Jun 2015

  Sr. Client Services Manager

  • Day-to-day liaison for the company with clients, developing & managing several service-bureau accounts (IB/OB; B-to-B & B-to-C) in a variety of products and services.• Coordinated and integrated the efforts of various internal departments (Operations, Personnel, IT, Quality Assurance, Administration/Accounting), in an Agile Team environment.• Created a Performance Metrics report, integrating top-down operational & quality performance measurements, from the company as a whole to individual agent performance.• Developed training materials for different clients and projects (i.e. Powerpoint & Video training; Scripting; Project guidelines; Key Performance metrics, etc.)• Trained operations staff and telephone sales representatives on client/product matters and job-performance skills (sales skills, employee development, quality assurance, etc.); and • Managed outsourced vendors (TM companies, Print Shops, etc.) to meet client and company goals. • Achieved yearly revenue amounts from $300K+ in 1998 to $1M+ per month from accounts managed while reducing overhead by 20% by streamlining effects in various areas by creating MS Excel reports, tracking ineffective patterns and creating solutions to reverse trends. Show less

• 

  Christian Business Development Co, LLC

  Oct 2014 - now

  Founder
• 

  Christian Business Development Co., LLC

  Oct 2014 - now

  "Helping Christian businesses & communities grow thru networking"​ is our focus! More to come as we grow! Looking for other Christian business owners & professionals to join in our growth. Please go to the Christian Business Development's page to learn more. Stay blessed.

  • Entrepreneur In Residence

    Oct 2014 - now

  • Founder

    Oct 2014 - Mar 2021
• 

  American Income Life Insurance Company

  Mar 2019 - Oct 2019

  Supervising Agent

  Field training for new agents in areas such as (but not limited to): sales, recruitment, securing referrals, quality control, customer retention.

• 

  GoHealth

  Jan 2021 - now

  Senior Benefits Advisor

  • Insurance Licensed – Lines: Health – Illinois & 14 other States (NIPR # 18237889); • Captive Agent for Medicare Advantage, Supplemental, and Prescription Drug Plans, catering to audience 65 years or older, along with those with Social Security/Disability (AHIP Certified, March 2021).• Appointed to various carriers affiliated with GoHealth, in turn representing those companies and the services provided.