Rohini Kumar Gothwal

Experience

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  Vodafone

  Mar 2007 - Mar 2008

  Database Administrator

  • My key role in the company was to handle the Prepaid base of Rajasthan Circle.• Coordination with all the branches to solve Customer’s Documentation related issues. It includes regular interaction with all branches for Customer’s CIF (Customer Identification Form)• Handled an URL (Reactivation URL), which contains the numbers (Pre PAC cases) sent by all of our sales guys from Rajasthan Circle for Reactivation. I solely responsible for all this activation. I had managed a complete database for this Reactivation & generate daily reports which are sent to all branches and CS & Sales Head.• Ensuring CAF compliance as per VTM guidelines.• Member of Audit team (Documentation Related), which includes supervision & control of proper & error free Document Entry into our system. Show less

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  Reliance Communications

  Mar 2008 - Jun 2014

  Cluster Collection & Retention Lead

  Key Responsibilities:1. Cash Collection(0-30, 31-90, 61-90 Bucket, Overall Collection& Bill Cycle Management)2. 31-90 Count & Value Retention, MNP Retention & Reduction in Inactive base3. Channel Management4. Payout & Clawback ValidationAchievements:-• Received “Letter of Appreciation” in my first 3 months in the Company, given by Circle CSD Head, Rajasthan (Q1, FY2008-09).• Received consecutive 2nd“Letter of Appreciation” in Q2, FY 2008-09, given by Circle Head (CEO), Rajasthan.• Awarded as “Functional Star” for Q2, year 2010-11, given by Hub Head, Gujarat-Rajasthan.• Awarded as “Star Performer” for Q3, year 2012-13, given by Regional Head, Delhi-Punjab-Haryana, J&K, HP &Rajasthan. Show less

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  Vodafone

  Jul 2014 - Oct 2016

  Branch Collection Manager

  Key Responsibilities:1. Agency Management2. Verification Processa. Ensuring 100% genuine & error free AV with TATb. Provide proper scoring to give actual CVc. High Penetration of AV through Handheld.3. Target V/s Achievementa. Cash Collection (0-90 days)b. Bucket Performance (0-30, 31-60, 61-90 & 90+)c. Enterprise Collection for FLD/FLV accounts4. Bad Debtsa. Working on 90 + & De-active Poolb. Issue resolution & settlement to 61-90 & Suspended customer to curtail Bad Debts.5. Billing And Collection Cost a. Go Green ( E-bill Mode penetration )b. ECS / SI promotionc. Low CRE count (for BNR, PNR & Verification)6. Bill Distribution Management7. Overall Churn & Retentionsa. Reduction in Barring & Suspension to reduce probable Churnb. Working on multiple corporate & low value countsc. Solving maximum issues in 0-30 bucket to minimize flow in higher bucket.d. 31-90 Count & Value Retention & Reduction in Inactive base8. HSW: Ensuring 100% safety compliance for all Inhouse associates & 1@ risk FOS.a. 100% audit that safety parameters are followedb. 100% KRCC & Safety passports are issued• Also looked after Credit KPIs like Barring, High Exposure & 0-6 months count & value flow.• Taking care for all the In & outs for Collection Agencies like Manpower attrition, Performance & ROI.Achievements:-• Received “CnC Sartaaz” for Ganganagar Branch in my first 6 months in the Company.• Bikaner Branch is Ranked No.1 for the period Q4, Fy15-16• Awarded for Best Branch for the period Q2, Fy2016-17• Won CnC Gladiator award continuously for July’16, Aug’16 & Sep’16 Show less

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  Vodafone Idea Limited

  Nov 2016 - Feb 2019

  Retail Manager

  Key Responsibilities:Handling all Retail operations across the Zone for both Sales & Service.Channel Expansion (to maximize the retail footprint in given market),Ensure Sales, Service, Collection, Retention & Business solution from all Retail outlets.Ensure my Channel’s ROI and my subordinate’s Incentives with low attrition.Addon Responsibilities :1. Member of Company’s Employee Engagement Team “Rocking Redz”. Responsible to organize various In/Out employee engagement activities like Games, Quizzes, Movie day out, Festival celebrations & many more.2. HSW Spoc for Company’s Health, Safety & Wellbeing policy. Responsible to ensure all HSW parameters across the Zone for all 1@risk employees, On rolls Employees & Vendors. Ensuring that all are adhering Safety rules & precautions as per company’s guidelines. Show less

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  Reliance Retail Ltd (JIO)

  Mar 2019 - Aug 2022

  JC Home Lead – Fttx Manager

  Key Responsibilities:1. Manage end-to-end Jio Giga Fiber business at the Jio Centre 2. Manage sales and home connect operation 3. Achieve targeted customer base and revenues 4. Drive updation of land-base, joint surveys and RFC release 5. Get permissions from societies, right of way application 6. Ensure timely execution of network deployment 7. Ensure adherence to service delivery and assurance KPIs 8. Maintain relationships with local authorities 9. Handle any unforeseen situations and escalations 10. Review materials regularly and ensure tool kit availability 11. Engage and drive team and local partner’s productivity 12. Ensure timely availability of contractors and partners Show less

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  HDFC Bank

  Sept 2022 - now

  Senior Manager