Abubakar Afzal

Experience

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  AFIP

  Jun 2001 - Jul 2005

  Computer Network Administrator

  - Computer Network Management, maintenance.- Analysis of computer network, design and deployment- Provisioning of all the necessary briefings and support to the software company- Coordinated with the software company for maintenance and upgrades of the LIMS software- (About the working and procedures of the institute; according to their requirements to develop completely effective and smooth running software for the Institute)

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  Pakistan Mobile Communications Ltd

  Aug 2005 - Apr 2015

  Assistant Manager Fraud Control, Revenue Assurance and Interconnect

  - Working with marketing for new products and services implementations. Ensuring close coordination with Sales, Customer care and Administration- Monitoring the Voice, SMS and GPRS traffic of GSM Postpaid and Prepaid Subscribers. The activity includes the reconciling different platforms like MSC, IN, Mediation and Billing in the Prepaid and Postpaid streams and analyzing any discrepancies in the record count and duration/volume of each traffic type. - Management of Testing on Automatic Test Call Generator for an integration check of different network elements in core, IN and BSS. The purpose of the testing is to ensure completeness in the records at each platform, accuracy of durations, correctness of timestamps and the accuracy of charging at IN and Postpaid Billing Platform.- Preparation of Monthly progress reports of the department and reporting of this performance to the management on weekly and monthly basis.- Research and Development of existing processes and exploration of new ideas to improve processes and value addition. - Management meetings and Visibility reporting Show less

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  The Teralight Group

  May 2015 - Jan 2017

  Sr. CDR Analyst

  - Development of Fraud Management System- Bypass fraud detection using TCG and complementing it with the FMS for multiple telecom operators around the world.- Managing fraud prevention, detection and investigation process. - Development of new controls for fraud detection and Revenue leakages in various areas based on CDR analysis by Research and Development.- NRTRDE (Inbound / Outbound) CDR based Usage Analysis and visibility Reporting. - Monitoring the Voice, SMS and GPRS traffic of GSM Postpaid and Prepaid Subscribers. The activity includes the reconciling different platforms like MSC, IN, Mediation and Billing in the Prepaid and Postpaid streams and analyzing any discrepancies/mismatches in the record count and duration/volume of each traffic type. - Managing SIMBOX, VOIP / Internet bypass fraud detection with the help of Details CDR analysis and devising up to date rules to catch various frauds like grey traffic etc.- Coordinate closely with other business functions to design, develop, and implement best practices Show less

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  Ufone

  Feb 2017 - Dec 2021

  Sr. Manager RAFM

  - Leading the whole Fraud Management Team / Performance Management / Mentoring and Career Planning- A2P Incoming SMS Termination blocking automation with the help of firewall in collaboration with Commercial team- SIM Box fraud management and CDR Analytics and process enhancements to curb new emerging scenarios- Looking after DIRBS (PTA Project) from scratch / business operations for compliance at EIR on behalf of Regulatory Affairs- System designing and Robotic Process Automation- Developing preventive level control functions, processes, reconciliations, system and business analysis and audit procedures- Existing Revenue Assurance and Fraud Management frameworks evaluation and improvements- Predictive Analytics and forecasting of new systems, existing process enhancements and developments- Dashboard reporting and development of automated early warning system for timely decision making- KPI Monitoring and management of the activities and projects for timely and successful completion- Research and Development of existing processes and exploration of new ideas to improve processes and value addition- Developing skills of my whole team as well as cross functional teams through knowledge sharing sessions arranged by HR- Mobile Financial Services (MFS) products risk analysis, digital wallets monitoring, process automations and optimization of process flows in collaboration with Commercial and MFS teams- Trainer: Revenue Assurance, Fraud Management, SIM Box Fraud Management, Business Process Improvement Show less

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  Global Message Services

  May 2022 - now

  MS Support Team Lead

  • Develop and implement strategies to prevent and detect fraudulent activities within the business unit• Oversee the end-to-end automated A2P incoming SMS blocking process to minimize illegal A2P SMS termination involving huge revenue losses• Oversee the end-to-end automated SIM Box fraud blocking process for efficient control and minimize RP settlement huge revenue losses• Develop the end-to-end Grey Traffic Identification, Detection and Blocking System to ensure operator compliance to avoid unwanted penalties• Develop preventive control functions, processes, reconciliations, system and business analysis, and audit procedures to ensure timely resolution of fraudulent activities• Fine-tune the Revenue Assurance and Fraud Management framework KPIs and achieve higher RA and FM maturity in the best interest of telecom operators• Develop dashboard reporting and an automated early warning system to ensure more efficient and timely decision making for higher management• Develop automated KPI monitoring of activities and cross-functional projects for timely and successful completion to achieve annual targets• Research and develop existing processes and explore new ideas to improve processes and value addition Show less