Brittany Tran

Experience

• 

  Zuvich Corporate Advisors, Inc.

  Jun 2015 - Jan 2017

  Administrative Assistant
• 

  Orbee

  Jan 2018 - May 2024

  Developed product roadmaps for the client-side data product suite in collaboration with executive leadership, integrating both qualitative and quantitative insights into scoping decisions. Supported incremental releases with low fidelity prototypes/MVPs and beta testing, minimizing scope revisions through tighter feedback loops.Revamped the automated email product by restructuring backend requirements and configurations; also introduced wireframes for a new, scalable self-service UI. Conducted multivariate testing to determine product-market fit for new iterations and establish default offerings per market segment.Continued to optimize and streamline dependent processes by implementing automated workflows and improving data integration pipelines. For example (also in the "Media" section), coded an initial script, refined and implemented by the SDK team, to scrape metadata from web pages and integrate with other services, reducing the automated email product's average enablement time by ~200%. Show less Specialized in scaling operational workflows and leading cross-functional projects for the client-side data/web app product line. Led and managed a team of 5 supporting various product lines.Directed the full lifecycle development of the ad server product from ideation to commercialization. Collaborated with SDK engineers to develop plugins and the ad server engine, and partnered with UI/UX designers to create JavaScript ads integrated with internal APIs, achieving exceptional KPIs: 4.7% CTR and a 55% increase in form conversion rate. Post-launch, continued to analyze performance and implement additional features.Drove process optimization and workflow automation: developed and implemented automated scripts to expedite product enablement by streamlining bulk resource creation and updates, increasing team efficiency by 300%. Utilized Jira and Zapier automations to improve operational SLAs for delivery times and initial response rates. Show less Served as the primary contact for product support/operations within SDK plugins, analytics event collection, ads management (programmatic RTB/DSP, social, ad hoc email marketing), and audience segmentation. Performed SQL-based analyses on internal databases; used Excel, Metabase, and Looker to visualize data and oversee product maintenance. Created monitoring alerts and product performance dashboards aligned with internal KPIs and usage metrics to identify optimization opportunities.Managed bug triage and project delivery for new features, streamlining communication between support, engineering, and CS teams, and providing timely feedback and status updates to customers.Established SOPs and introduced operational processes for new product implementations and common bugs. Gathered stakeholder buy-in and disseminated best practices across departments. Show less

  • Senior Product Operations Manager

    Jul 2022 - May 2024

  • Product Operations Manager

    Jan 2020 - Jul 2022

  • Operations Manager

    Jan 2018 - Jan 2020