Sydney Hebert

Experience

• 

  Hannaford Supermarkets

  Aug 2010 - Jan 2013

  Cashier, Bagger, and Customer Service Associate

  - Handled customer concerns and complaints - Maintained work area to ensure cleanliness

• 

  University of Maine

  Jan 2013 - May 2015

  Product Tester at BioMediaLab

  - Tested an online learning/teaching application.- Wrote the program's how-to-guide on WordPress.

• 

  CIEE Council on International Educational Exchange

  Aug 2015 - Sept 2015

  Foundations Associate

  - Emailed students located in the Baltics and instructed them on how to process their U.S. work applications.- Organized, updated, and summarized alumni information to create both the department’s yearly brochure and 5th Anniversary pamphlet.- Coordinated student events in the U.S. with various start-up companies using their social media pages, e.g. Twitter and LinkedIn.

• 

  Unum

  Sept 2015 - Sept 2016

  Leave Specialist

  - Managed leaves according to federal and state regulations and policies.- Contacted employers and employees in regard to the status of their leaves.

• 

  Ocean Passages, LLC

  Aug 2016 - Nov 2019

  - Established and troubleshot customer relationship management (CRM) database for company; developed and designed online marketing campaigns and responded to program inquiries; monitored timely employee correspondence within CRM system.- Created marketing flyers, program brochures, and advertisements for gap year and youth sail training publications using Adobe Photoshop, InDesign, and GIMP.- Streamlined operational onboarding by removing nonessential personnel from the process; coordinated and tracked all documentation, vaccinations, and mandatory enrollment in our drug testing and background check programs for new crew members. - Maintained company documents, personnel forms, and confidential records on Google Drive; distributed and collected student registration packets and employee hiring forms.- Oversaw crew maintenance during annual haul out; surveyed the ship with the lead shipwright, United States Coast Guard (USCG), and American Bureau of Shipping (ABS) officials to establish an ongoing maintenance schedule.- Ensured compliance with affiliate organizations and USCG regulations and policies during numerous Tall Ship festivals and races.- Attended USA Gap Year Fairs and trade shows around the Northeast, Pacific Northwest, and Chicago to promote gap and summer programs and recruit students. Show less - Conducted day-to-day administration by responding to emails, organizing the company-wide calendar on TeamUp, and notifying personnel of approaching deadlines/events.- Developed short- and long-term programs in conjunction with Tall Ship, school, gapyear, and summer organizations based on individual academic goals; acted as the company liaison to coordinate schedules, conduct meetings, provide promotional materials for recruitment, and process payments using various mobile services; greeted and organized arriving students pre and post departure in arrangement with the crew; organized onshore activities and occasionally acted as a program chaperone.- Hired and supervised 9-11 crew members and 15-20 volunteers; compiled and shared relevant program information with the crew prior to the start of each voyage; signed off on safety/maintenance purchases and food provisions to ensure the ship remained on budget; met regularly with the captain to discern crew morale and regulate the ship schedule.- Devised a written emergency response plan; employed crisis management skills; assisted crew members if an injury occurred on board the ship; facilitated communication with parents/guardians to mitigate emergency situations; consulted with insurance agents regarding best industry practices and organization policies.- Generated posts on Facebook and Instagram to promote outreach; managed and updated content on company website interface (Squarespace); regularly updated social media and online youth travel platforms (e.g. TeenLife and Go Overseas).- Planned and hosted 6-8 fundraising sails per year and one multi-event raffle to subsidize scholarships for programs, totaling $5,000; budgeted and purchased food and beverages for events in tandem with the cook. Show less

  • Operations Manager and Executive Assistant

    Aug 2016 - Nov 2019

  • Operations Manager and Executive Assistant

    Aug 2016 - Nov 2019
• 

  Portland Yacht Services

  Oct 2018 - Nov 2019

  Marketing Coordinator

  - Acted as the company liaison for marketing/design firms and newspaper/magazine outlets regarding trade show materials, online and print marketing campaigns, etc.- Managed and updated company website interface (WordPress) in conjunction with a local marketing agency.- Generated posts on Facebook to promote new products/deals and inform the public of shipyard events. - Ran and created weekly tracking reports using Dockmaster and Microsoft Excel based on departmental needs.- Created an apparel catalog and Parts Department marketing materials using Microsoft Word, Publisher, and GIMP. Show less