Herman Wesley

Experience

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  Goody’s Family Store

  Nov 1998 - Jan 2003

  Department Manager

  Assisted in ordering, stocking the department, and resolving customer issues.•Ensured and delivered quality and consistent customer service.•Created and managed department’s visual impact in merchandising and displaying.•Provided leadership and direction to employees throughout the store.•Projected strategies to increase sales goals.•Met and exceeded personal sales goals.

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  Nextel

  Jun 2005 - Apr 2006

  Store Manager

  Met and exceeded personal sales goals by selling wireless products and services.•Completed transactions according to standard operating procedure.•Focused on excellent customer service.•Maintained up to date knowledge on products, services, promotional information, systems, policies and procedures.•Created and submitted advertisement ads for newspapers and radio stations.•Serviced and repaired equipment.•Opened and closed store.•Handled cash and performed daily cash-outs.•Maintained store appearance. Show less

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  Reynold’s Plantation Golf Resort

  Jul 2006 - Jun 2009

  Server

  Worked in a high volume, fast paced environment for an affluent customer base. •Assembled, maintained and dismantled for events servicing 25-150 guests.•Attended monthly wine education classes and occasionally visited vineyards to gain knowledge of pairing wines with a particular dish.•Act as a "sales representative" for the restaurant, selling add-ons and extras to achieve high per-ticket and per-night sales averages.•Bartended and served frequently for private parties upon member’s request. •Ensured that customers received the best quality food with exceptional customer service. •Built a loyal clientele of regulars. Show less

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  Cuscowilla Golf Resort on Lake Oconee

  Jun 2009 - Aug 2013

  Bartender/ Bartender Supervisor, Banquet Captain, Server

  Worked in a high volume, fast paced environment for an affluent customer base.•Knowledgeable in a wide range of drink recipes and able to mix drinks accurately, quickly, and without waste.•Requisitioned stock, performed cash transactions, and maintained house drink accounts.•Acted as a "sales representative" for the restaurant, selling add-ons and extras to achieve high per-ticket and per-night sales averages.•Set up and catered functions for private corporate groups.•Adapted quickly to changing circumstances and modified service accurately and efficiently when required.•Responsible for inventory of alcohol and wine.•Built a loyal clientele of regulars. Show less

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  Pearl Interactive Network

  Sept 2013 - Apr 2014

  Customer Service Representative / SME

  Assisted consumers with Health Care applications and enrolled them into health care plans.•Assisted training department managers in a classroom environment with training new employees for the company.•Assisted supervisors/management with administrative tasks.•Assisted CSR’s with researching new updated information about health care laws.•Representative of Team for Fun Committee (responsible for creating events and activities for the company).•Ensured that Quality calls were kept at 90% (ended at 100%).•Ensured that Adherence was kept at 95% (ended at 98.56%).•Ensured that Attendance was within guideline regulations (perfect attendance). Show less

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  DriveTime

  Apr 2014 - now

  • Provided Sales Advisors proper training to become self sufficient and successful.• Achieved growth and hitting sales goals by properly managing sales team.• De-escalated disgruntled customers.• Analyzed data and budgets to determine ways to improve sales process.• Led daily team meetings to motivate Sales Advisors and go over sales strategy. • Implemented new marketing materials into the dealership from corporate directives.• Analyzed data and reports to determine what needs to be improved to keep Ancillary percentages at company’s requirements.• Responsible for monitoring the sales floor to ensure the team is staying focused and following the company’s process. Show less • Currently Number one in sales at the Lexington location each month of 2017Support the upper management team in motivating and leading the sales floor to maximize sales potential.•Display good listening skills to identify customer needs and meet those needs with the right vehicle.•Provide excellent knowledge and customer service to ensure each customer understands all products that are being offered. •Follow up on existing and potential leads.•Acting manager when general manager and sales manager are unavailable. •Review reports to ensure close rates and ancillary products meet company guidelines.•Assist customer with the signing of the contract once the deal has been finalized.•Daily inventory scan for vehicle tracking.•Assist in daily managerial operations of the dealership. Show less • Number one Sales Advisor at the Lexington location each month in 2016.• Guide the customer through the entire store visit including closing the deal.• Effectively interview and negotiate down payment and deal structure.• Make decisions based upon a mixture of analysis, wisdom, experience, and judgment.• Inform customers about the programs and initiatives and sell the benefits (VSC, GAP, GPS, ACH).• Certified and knowledgeable of the Underwriting Process.• Showcase the recommended inventory and relaying information about the vehicle.• Probe all sources for answers.• Use Lead Tracker to call customers to schedule appointments, answer questions, and educate qualified leads about their options.• Collaborate with coworkers to make budget. Show less

  • General Manager

    Jan 2018 - now

  • Sales Manager

    Jul 2017 - Dec 2017

  • Senior Sales Advisor

    Oct 2016 - Jul 2017

  • Sales Advisor II

    Jan 2016 - Oct 2016

  • Sales Advisor I

    Apr 2014 - Jan 2016