Allie Secord

Experience

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  Cedar Ridge Cabinet Co Inc

  Nov 2015 - Aug 2016

  Office Assistant

  - Greet visitors and provide customer service- Answer the phones- Screen and forward any incoming phone calls while providing basic information when needed- Schedule meetings- Send emails and faxes- Organize office operations and procedures

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  Planet Fitness World Headquarters

  Jul 2016 - Jan 2020

  Assistant Manager

  - Greet members, prospective members and guests, providing customer service.- Assist in hiring, training and developing a high performing staff consisting of Member Service Representatives.- Ensure staff follows superior customer service guidelines.- Assist with Staff Management and provide backup support to Club Manager as needed- Scheduling and supervising staff- Payroll- Assist in resolving or escalating employee issues or concerns- Resolving escalating member issues or concerns- Handle all front desk related activities including:- Answer phones and assist callers with a variety of questions- Check members into the ABC system.- Maintain awareness of all promotions and advertisements- Sign-up new members and sell memberships - Take prospective members on tours of the club- Respond to member questions and concerns in a timely and professional manner- Maintain the neatness and cleanliness of the club. Show less

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  ADP

  Jan 2020 - Mar 2021

  Payroll Support Represenative

  - Acts as a trusted advisor and consultant to clients on all modules of Payroll- investigates and professionally troubleshoots software application issues while simultaneously navigating through the application- Support Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WorkforceNow, ezLM, HRBenefits and the Portal and coordinates with all functional areas (such as: PTO, Special Calculations, Time and Attendance schedule, 401k, etc.) - Maintain accurate and timely client and employee records based on real time requests- Uncovers client needs, research the cause of the issue through the use of probing techniques, and provides resolutions while providing excellent Customer service - Assist and support Clients with Payroll processing questions and informs clients of any updates, changes or issues to ensure timely and accurate payroll processing.- Resolve client inquiries, issues and requests to client satisfaction within agreed service levels- Assist Clients with tax changes and conducts research to provide follow ups to clients when necessary Show less

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  Cedar Ridge Cabinet Co Inc

  Mar 2021 - now

  Office Manager / Executive Assistant

  - Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on President and Vice President's behalf- Sustain a daily calendar of meetings and events.- Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.- Maintain comprehensive and accurate records - Maintain an accurate record of financial transactions- Update and maintain the general ledger- Account reconciliation to assert the accuracy of transactions- Record day to day financial transactions and complete the posting process- Enter data, maintain records and create reports and financial statements- Process payroll in a timly manner - Update payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department transfers.- Balance the payroll accounts by resolving payroll discrepancies- Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information- Meet with clients to discuss their cabinet design goals- Read and understand construction plans and measurements of spaces- Provide creative solutions and design to meet or exceed client's cabinet's needs- Planning overall appearance and function of kitchen and vanity cabinet's. Show less