James Russell

Experience

• 

  Teleprinter Service Company

  Jan 1988 - Jan 1990

  Field Service Technician

  Field service repair / maintenance of credit check equipment and general office printers.

• 

  Quality Computer Services

  Jan 1990 - Jan 1992

  Field Service Technician

  Field service repair of computers and printers

• 

  IBM

  Jan 1992 - Jun 2008

  Responsible for product performance on Workgroup/Industrial platforms in North America and PR. Coordinated special projects and large enterprise installs. Responsible for product performance for printers in the Eastern Region of IBM US. Coordinated special projects/new product roll-outs. Coordinate service delivery and special projects for an IBM PSD (Printing Systems Division) District . Covered 7 states and PR. Handled roll-outs for new products and coordinated large enterprise installs. As part of IBM PSD (Printer System Division) maintained Industrial, Workgroup and Large System equipment. Region support and class instructor for Printronix products.Team Leader - Handled field operations for the Nashville printer group. Coordinated team schedules, handled difficult customer satisfaction situations.Handled roll-out of new technologies to the Nashville team. As part of Pennant (IBM Printer Division) maintained Industrial, Workgroup equipment.Region support and class instructor for Printronix products.Team Leader - Handled field operations for the Nashville printer group. Coordinated team schedules, handled delicate customer situations.Handled roll-out of new technologies to the Nashville team.

  • National Print Product Coordinator

    Jan 2006 - Jun 2008

  • Regional Print Product Coordinator

    Jan 2003 - Jan 2006

  • District Project Coordinator

    Jan 2000 - Jan 2003

  • Account Customer Engineer

    Jan 1995 - Jan 2000

  • Customer Engineer

    Jan 1992 - Jan 1995
• 

  Ricoh USA, Inc.

  Jun 2008 - now

  Project manager dealing with vendor service delivery. Own relationship between my company and an external vendor who provides field service repair on general office and cutsheet printers. Provide daily analysis and reporting of project status and performance. Act as interface between vendor and internal customer service managers. Interface directly with customers to insure service delivery excellence. Handle all aspects of billing reconciliation. Coordinate new product roll-outs and overall product performance.

  • Project Manager Program Management Office

    Jun 2022 - now

  • Project Manager

    Jan 2019 - Jun 2022

  • Vendor Project Manager

    Jun 2008 - Jan 2019