Marc Goldschmidt

Experience

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  Camp IHC

  Jun 2015 - Aug 2017

  Cabin Specialist Counselor

  - Supervised campers aged 10-11 at overnight camp- Facilitated and participated in group activities, scheduled events and lessons throughoutthe camp day in sports and special events- Provided general safety, development, growth, and skill achievement of a cabin group

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  Boon's Asian Bistro

  Nov 2015 - Jun 2018

  Food Delivery Driver/Server/Host

  - Delivered food orders to customers in a timely and punctual manner in homes, offices and party venues- Hosted restaurant guests, booked reservations, took phone orders and handled payment transactions- Assisted with kitchen and meal prep before and during restaurant hours each day

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  Addison Reserve Country Club

  May 2019 - Aug 2019

  Server’s Assistant/Server/Food Runner

  - Arranged up to 100 dinners for a combined 300 guests as part of a team of 25 staff members- Managed complex relationships with 100 members at a highly exclusive country club through conversation & requests- Learned and implemented 10 successful service protocols in a high-end, stressful restaurant environment to ensure maximal consumer experience.- Cross-trained in 3 front-of-house positions so as to operate independently and successfully within a team

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  Florida Department of Health in Palm Beach County

  Sept 2020 - Nov 2021

  - Abstracted and collected data from 450 medical documents about non-fatal opioid-related overdoses, as well as fatal opioid-related overdoses- Collaborated with 3 of the top 10 largest counties by population in Florida to increase and develop better surveillance strategies- Created 5-10 Excel data reports regarding opioid surveillance in Palm Beach County and relayed the information to stakeholders- Wrote a report on 3 states’ overdose surveillance efforts in order to innovate OD2A task force procedures Show less - Thoroughly investigated the onset and spread of COVID-19 in 20 towns with regard to age, gender, and ethnicity within Palm Beach County.- Identified 500 confirmed cases/close contacts and communicated patient inquiries in a timely manner- Provided isolation and quarantine guidance for 500 confirmed COVID-19 cases/close contacts- Documented relevant information including contact demographics, underlying medical conditions, and other risk factors for up to 500 cases within Merlin database Show less

  • OPS Biological Scientist IV (Data Abstractor)

    May 2021 - Nov 2021

  • OPS Biological Scientist III (Contact Tracer)

    Sept 2020 - Apr 2021
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  AdaptHealth

  May 2022 - now

  - Successfully oversees and leads a team of 15 agents, fostering a collaborative and supportive work environment- Grades and reviews calls for each agent, ensuring adherence to compliance standards and optimizing script performance- Handles supervisor calls for dissatisfied patients, promptly addressing their concerns, and turning negative experiences into positive outcomes- Proactively corresponds with documentation and quality assurance team via email for missing billable documentation, delayed orders, and defective products Show less - Handled 35-50 patient reorders per day, emphasizing the need for refilling sleep apnea supplies, contributing to sales growth. - Recognized as rookie employee of the month for reselling CPAP equipment to 875 patients in June, showcasing relationship-building skills.- Top producer in scheduled shipping category for 4 months in 2022, enabling commercially insured patients to receive supplies on a continuous automatic schedule, showcasing upselling skills- Achieved top performer status in 2022 by upselling durable medical equipment, managing 800-900 supply replenishments per month, demonstrating knowledge of home equipment. Show less

  • Customer Service Manager

    Apr 2023 - now

  • Customer Service Sales Representative

    May 2022 - Apr 2023