Hailey Hoffman

Experience

• 

  Lane Bryant

  Aug 2014 - Jul 2016

  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences• Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products• Established and optimized schedules to keep coverage and service in line with forecasted demands• Greeted all customers cheerfully and asked open-ended questions to ascertain needs• Delivered in-depth information on product features so customers could make educated decisions before purchase Show less • Managed customer relations and customer service through daily communication and interaction• Compiled customer feedback and recommended service delivery improvements to management• Maximized customer interactions by promptly identifying needs and wants• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas• Successfully communicated with all team members to navigate job duties and complete daily tasks• Maintained organized and clean customer areas by completing daily recovery checklists• Answered questions about store policies and concerns to support positive customer experiences• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers• Restocked, arranged and organized merchandise in front lanes to drive product sales Show less

  • Keyholder/ Manager

    May 2016 - Jul 2016

  • Associate

    Aug 2014 - May 2016
• 

  Torrid

  Jul 2016 - Mar 2017

  Assistant Manager

  • In partnership with Store Manager ensure store is achieving company objectives and KPI goals• Providing leadership around running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling• Help recruit, develop and train top talent who are sales, customer, and fashion-focused• Providing a shopping experience that will encourage positive customer connections and loyalty• Implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop• Maintaining an effective and open line of communication with Store Manager and District Manager• Developed innovative and creative merchandise displays to drive point-of-sale purchases• Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries Show less

• 

  Sephora Inside Jcpenney

  Mar 2017 - Jun 2019

  Operations Manager

  • Provide coaching to enhance team's ability to deliver memorable client experiences through building an emotional connection• Proactively approaches clients in a friendly manner to determine how can help find products or demonstrate services and close the sale• Lead animation SETs and merchandise updates, utilizing the Weekly Calendar, Vision Guide and Core Standards Guide• Lead processes for managing inventory for the stores, including stock ledger updates and inventory accuracy• Manage internal Ops technology for Sephora; ensure technology is working properly• Create a learning environment, partnering with Area Education Managers and Sephora Managers to deliver training to Beauty Advisors when necessary• Loaded, unload and moved material to and from storage and production areas• Managing all operational processes, aligned to product and store environment, to positively impact the client experience and drive sales and profit• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate Show less

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  Ivy Salon - Downtown

  Jul 2022 - now

  Assistant Stylist