Kayla Dugger

Experience

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  US Navy

  Mar 2011 - Nov 2018

  Hospital Corpsman Second Class United States Navy

  • Staff Scheduling, patient relations, and staff development coordinator: managed day to day operations of 35 staff members in support of eight providers and five nurses. • Organized secure messaging enrollment project advertising initiatives that led to a 46% increase in beneficiary enrollment. • Customer Service Representative/Patient Advocate: resolved incidents with active listening, conflict resolution, and critical thinking skills. Verified health insurance coverage, provider enrollments, and assisted patients with network referrals.• Conducted monthly safety, infection control, and environment of care inspections to ensure clinic adhered to Joint Commission standards resulting in 2017 certification with zero discrepancies.• Provided consultation to leadership, management, and workforce to ensure processes and procedures were following privacy regulations.• Identified opportunities for process improvement and collaborated with managers and leadership to ensure adoption.• Presented privacy training for new employees.• Deployed in Afghanistan in support of Operation Enduring Freedom, independently managed the health care of 40 Marines to include day to day basic medical needs, immunization administration, periodic health assessments, and post deployment blood draws for over 595 Marines. • Administered immunizations, evaluated life-saving simulations.• Independently managed medical readiness for over 300 service members. Scheduled field operations medical coverages. • Coordinated monthly medical readiness health events. Prepared 2,000 members for deployment/international travel. Assisted team members in best practice intuitive. Show less

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  Phoenix VA Healthcare System

  Jun 2019 - Aug 2019

  Human Resources Summer Intern
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  Banner Staffing

  Aug 2019 - May 2020

  Medical Imaging Assistant
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  RemX | The Workforce Experts

  May 2020 - Dec 2020

  Biometric Screener
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  Arizona Board of Osteopathic Examiners in Medicine and Surgery

  Sept 2020 - Dec 2020

  Unpaid Intern

  Participate in two weekly group meetings.Report monthly the actions the Board takes to the Arizona Board of Pharmacy. Specifically, for the Board of Pharmacy, with a focus on actions that affect Osteopathic Physicians’ ability to prescribe medication. Review and record D.O. disciplinary actions in an excel spreadsheet that will be submitted to the Nationals Practitioner Data Bank and reporting directly to the Director.

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  Arizona Pain Relief

  Dec 2020 - Jan 2022

  Medical Care Coordinator/Ambulatory Surgical Center Assistant Administrator

  Responsibilities and job duties include but are not limited to submitting Insurance verifications and authorizations, completing and sending referrals to required clinic/specialists, advocate for patients throughout their treatment/schedule patient visits and treatments. Responsible for answering phones and direct inquiries to resolution. Ensure organization, completeness, and accuracy of patient records to include completing and scanning files/updating EMR records. Obtain Imaging results from multiple imaging centers for further evaluation by APR providers. Effectively maintains an organization of a large set of documents and files. Maintain knowledge of Medicare insurance policies as well as private health insurance policies.Plan, organize and coordinate surgical services.Manage the daily operations of surgical services to include tracking production, processing patients in the facility for their procedures, confirming procedures at the facility, collecting surgical fees, calling patients to confirm their scheduled appointments, and going over basic instructions and providing directions to the facility. Show less

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  Arizona Department of Health Services

  Dec 2021 - Mar 2024

  Compliance Officer
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  Salt River Pima-Maricopa Indian Community

  Mar 2024 - now

  Safety Officer