Cristina Bondesson, PMP

Experience

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  Allsec Technologies Limited

  Feb 2008 - Sept 2009

  Web Team Lead / Web Developer

  - Managed web team of full time 7 developers and 3 quality assurance specialists.- Reviewed and assigned projects to web developers based on specialty via internal ticketing system.- Updated North American counterparts and projects managers via weekly status reporting.- Created and implemented web pages for various clients using HTML, CSS and basic PHP & JS. Site specialties include company home pages, Ecommerce applications, promotional and personal sites.

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  Thomson Reuters

  Jan 2010 - May 2013

  Product Specialist, Webhosting

  Highlight : Transferred from Manila to San Francisco office to train and be subject matter expert for newwebsite service managers.- Supported 50+ clients with IR and Pressroom websites and associated products and services.- Daily maintenance on the front-end design and content of the website using HTML and CSS. Reported high level technical requests using Oracle/ Salesforce CRMs.- Conducted client training on proprietary content management system for webhosting, analytics using Adobe Omniture and webcasting platform. Show less

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  Nasdaq

  Jun 2013 - Apr 2018

  Website Service Manager / Service Account Manager, Webhosting

  Highlight: Received Nasdaq CEO award in Apr 2016 for extraordinary contributions to the company and service team.- Conducted thorough account review on a regular basis on 60+ portfolio clients. - Ensured full usage of all products, uncovered up-sell opportunities, determined areas of risk and created action plan to mitigate risk.- Assisted on daily website update requests, trained clients on new platform releases as well as supporting earnings event preparation.

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  Intrado

  Apr 2018 - Mar 2022

  Highlight : Refined team objectives and created employee regularization criteria of new projectmanagers.- Managed a team of 4 full time onboarding project managers.- Reviewed pipeline and assign projects based on project manager skills and project complexity.- Led bi-weekly meeting to the global team for updates such as new processes and product enhancements.- Coached, mentored and developed team members and providing career development planning and opportunities. - Conducted 1x1 meetings to guarantee client deliverables are met within team service level agreement as well.- Collaborated with sales team and act as technical resource for winning new business clients.- Continued onboarding select Nasdaq IPO (Initial Public Offering) clients for their IPO services. Show less Highlight : Developed and implemented multiple project type plans and client feedback templates using SmartSheet as a project management tool. This resulted to increased project handling efficiency for the global onboarding team.- Successfully onboarded 130+ clients comprised of Nasdaq IPO, new business and mergers and acquisitions (M&A) companies for their services ranging from investor relations websites, press release distribution (Globenewswire), governance hotline, webcasting to media monitoring (Notified).- Collaborated with web developers and designers by estimating costs, time and resource requirements for the successful completion of each project to agreed scope and constraints.- Recommended best practices using front-end website technologies such HTML, CSS, basic JS and responsive design. - Created internal training documents used as reference for new hires and current team members.- Updated website template guide to provide more clarity to customers on our exact website template requirements. Show less

  • Team Lead, Client Onboarding, Digital Media (Notified, part of Intrado)

    Jun 2021 - Mar 2022

  • Onboarding Project Manager, Digital Media

    Oct 2018 - Jun 2021

  • Website Service Manager, Digital Communications

    Apr 2018 - Oct 2018
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  Narvar

  Mar 2022 - Sept 2022

  Project Manager, Professional Services

  - Onboarded over 60 well-established enterprise retailers and direct to consumer brands, utilizing Asana for project planning and JIRA for internal resource tracking.- Provided strategic guidance to clients, ensuring seamless integration with Narvar's solutions and optimizing product value. - Fostered cross-functional partnerships with both internal and external business stakeholders to ensure the prompt execution of deliverables.

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  VMware

  Oct 2022 - Jan 2024

  Global Web & Digital Services Project Manager

  - Led bi-weekly Adobe eCommerce/Magento releases for store.vmware.com across 8 international sites, overseeing maintenance, addressing high-priority issues, and implementing platform enhancements.- Provided weekly reporting to the Senior Director of Web Services and project team, ensuring thorough project status updates, milestone tracking, and risk assessment.- Developed JIRA and ClickUp plans to maintain project schedules, timelines, and resource allocation.- Implemented a new Digital River payment module, resulting in a 15% increase in sales transactions.- Successfully integrated new products into the store, collaborating with product business units and the web operations team in India for seamless launches.- Monitored store performance using FullStory, Google, and Adobe Analytics, taking corrective actions to improve customer satisfaction.- Supported service teams in Costa Rica for store issues by developing a streamlined customer feedback process through a dedicated Slack channel and JIRA ticketing queue, collaborating with the Magento development team to implement corrections and preventive measures. Show less