Jorge Solano

Experience

• 

  Mucap

  Jan 2001 - May 2014

  Business Director

  • Administration and supervision of areas of Marketing, Sales, Branches, Customer Service, and Innovation.• Development and implementation of business strategy and creation of the institutional Business Plan.• Development and implementation of linkage, loyalty and customer profitability strategies.• Development and launch of new institutional image, new service channels and new services.• Management of the relationship with key customers, key accounts and key stakeholders.

• 

  Banco BCT

  Jun 2014 - Mar 2015

  Personal Banking Manager

  • Development and implementation of the commercial strategy for personal banking products, managing a portfolio of more than $80 million. .• Development and officialization of personal banking policies and procedures, such as housing loans, auto purchase, credit cards and personal loans.• Development and implementation of strategies and approach plans with stakeholders of interest

• 

  Correos de Costa Rica

  Apr 2015 - Sept 2022

  • Leader of the strategic planning process that has allowed the Comapany´s sustainability and recognition as an example of transformation in recent years in the logistics sector and last mile delivery services. • Establishing of a strong organizational vision and definition of direction of technology/business innovation and transformation.• Construction of customer-centric business plans with complete oversight and execution of operations, financials, and technologies. • Development and Execution of a Digital transformation Plan based on the agile Scrum Scale framework with which the innovation and diversification process of the Company was improved, increasing customer satisfaction by 40% and the company´s income by 10% during Pandemia.• Enterprise Product Owner, in charge of the removal of impediments, the alignment of value delivery to corporate vision and strategy, and the engagement of stakeholders at broad levels on different innovation and digital transformation projects.• Prioritization of initiatives and projects of the company in the Enterprise Backlog.• Updating of policies and procedures , as well as optimization of processes to increase the flow of business value from customer request to customer delivery.• Supervision, support and advice to the development teams of digital transformation projects related to product and software development.• General Supervision of the Company´s operation to ensure compliance with growth, profitability and service objectives, as well of the well-being and satisfaction of the staff. • Establishment of alliances with local and international public and private entities, as well as key stakeholders relationship managemet. Show less • Business Management including Marketing, Sales, Channel Management, Customer Service, Innovation and Digital Transformation• Development and implementation of the business strategy and Commercial Plan, with a growth in income of more than 20% and profitability of 15%.• Increase of the Commercial Portfolio by 40% through the development and launch of new services base don modern customer-focused innovation techniques such as Design Thinking.• Improvement in business performance results and customer experience maximization through business process management (customer journey mapping, identification of pain points, definition and execution of improvement plans for processes and services). Show less

  • General Manager

    Jan 2020 - Sept 2022

  • Sr Commercial and Customer Experience Manager

    Apr 2015 - Jan 2020