Jeremy Dover

Experience

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  Oakland University

  Aug 2008 - Apr 2011

  Student Affairs - Lead Helpdesk Technician

  •Technical support for Division of Student Affairs (15 dept/150+ users/250+ computers).•Provide technical assistance through hardware/software troubleshooting, upgrades, and installations in Windows XP/Vista/7 and Mac OS X environment.•Manage departmental websites and related online applications.•Develop weekly helpdesk ticketing system reports.•Serve as liaison with University Technology Services to resolve campus wide issues.•Developed and maintain inventory database system, generate departmental reports•Work with helpdesk team to continually develop and re-design helpdesk management business processes. Show less

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  FCA Fiat Chrysler Automobiles

  Jun 2010 - Aug 2010

  Data Center Network Services - Intern

  •Assisted with Next-Generation Datacenter infrastructure planning and business case•Collaborated with Architecture and Infrastructure teams to gather cross-functional requirements for next generation environment•Developed 3D models of proposed datacenter, equipment layout and cable management to produce a virtual environment using Google SketchUp•Developed curricula and facilitate workshops in order to train employees on new design software•Experience with implementation of network changes including VLANs and port configuration•Presented summer project results to executive management within ITM including CIO and CTO Show less

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  Commercial Contracting Corporation

  Jan 2011 - May 2011

  IT Intern

  - Update company IT policies and procedures to ensure uniform understanding of acceptable use of technology- Develop and implement company-wide Social Networking IT policy- Support Senior Network Analyst with user access controls using active directory- Create new company intranet site using Adobe Dreamweaver- Provide response and solutions to incoming technical issues including resolution and escalation- Generate technical support documentation in order to develop company IT knowledge base- Develop and configure IT Asset Management system Show less

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  CDW

  Jun 2011 - now

  Consulting Engineer - Network Infrastructure

  • Design, plan, configure, implement and test Cisco network solutions based on client needs, while adhering to both CDW and Cisco best practices• Onsite or remote discovery of client networks to determine project requirements, relay findings to clients in order to call out potential issues an setbacks, make recommendations to clients based on their needs and equipment capabilities• Provide extensive documentation to clients (network discovery, Visio diagrams, design guide, cutover plans)• Work closely with client networking teams in order to ensure an efficient and successful project that minimizes downtime Show less