Mercedes Ramirez

Experience

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  Alliant Dental Group

  Nov 2015 - Jan 2016

  Operations Manager

  • Developed and executed marketing campaigns, leading to an increase in patient acquisition and retention.• Collaborated with leadership on promotional strategies, enhancing brand presence and patient engagement.

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  Rodeo Dental & Orthodontics

  Sept 2016 - Apr 2017

  Provider Credentialing Manager

  • Spearheaded credentialing for over 70 providers, streamlining insurance and credentialing processes to reduce onboarding time.• Partnered with recruitment teams to facilitate the hiring of additional providers, supporting company growth.

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  360Cycle

  Jan 2019 - Aug 2019

  Spin coach

  Cycle spin coach

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  Orangetheory Fitness

  Jan 2019 - Nov 2021

  Delivered high-energy fitness classes while promoting and upselling memberships, resulting in a consistent increase in class attendance and membership renewals.• Successfully led teams at multiple studio locations, establishing sales best practices and enhancing member retention.• Mentored junior coaches on sales and customer engagement strategies, contributing to a more cohesive and sales-focused team.o Resolved member concerns swiftly, enhancing member satisfaction and reducing cancellation rates.o Executed grassroots marketing campaigns, increased local leads and new member acquisition Show less • Delivered high-energy fitness classes while promoting and upselling memberships, resulting in a consistent increase in class attendance and membership renewals.• Successfully led teams at multiple studio locations, establishing sales best practices and enhancing member retention.• Mentored junior coaches on sales and customer engagement strategies, contributing to a more cohesive and sales-focused team.o Resolved member concerns swiftly, enhancing member satisfaction and reducing cancellation rates.o Executed grassroots marketing campaigns, increased local leads and new member acquisition Show less

  • Group Fitness Instructor

    Jan 2016 - Nov 2021

  • Head Coach

    Jan 2020 - Jan 2021

  • Head Coach

    Jan 2019 - Jan 2020
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  Mayweather Boxing + Fitness

  Jul 2021 - Jan 2025

  • Sales Leadershipo Exceeded membership and personal training sales goals through targeted outreach and sales initiatives.o Implemented grassroots marketing strategies to boost lead generation and membership by [insert percentage if available].o Provided high-quality studio tours, converting prospects into long-term members and increasing retention rates.• Team Development & Performanceo Led and developed a team of sales professionals, setting individual goals aligned with studio objectives and conducting performance reviews.o Delivered ongoing training to optimize sales techniques, resulting in an increase in team conversion rates and achievement of monthly sales targets.• Customer Engagement & Retentiono Cultivated a community-focused studio environment to enhance member satisfaction and encourage higher member frequency.o Addressed member concerns promptly to maintain a high satisfaction rate, minimize cancellations, and boost loyalty. Show less

  • Studio Manager

    Sept 2022 - Jan 2025

  • Head Coach

    Apr 2022 - Jan 2025

  • Customer Account Manager

    Jul 2021 - Jan 2025
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  TMackEliteTraining

  Jan 2022 - Apr 2023

  Certified Personal Trainer

  Drove member engagement through high-energy coaching, contributing to increased class attendance and membership renewals, Customer Engagement & RetentionCultivated a community-focused studio environment to enhance member satisfaction and encourage higher member frequency.Addressed member concerns promptly to maintain a high satisfaction rate, minimize cancellations, and boost loyalty.

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  CorePower Yoga

  Jan 2022 - Apr 2022

  Trainer

  Yoga Sculpt Trainer

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  Hidden Gym

  Mar 2022 - Oct 2024

  Certified Personal Trainer

  Design fitness routines personally tailored to clients. Lead and demonstrate exercises for maximum client results

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  DaBella

  Jan 2025 - Mar 2025

  Sales Representative