Victor Zhang

Experience

• 

  MerusCase - Cloud Legal Practice Management Software

  Jul 2018 - Nov 2020

  Technical Support Engineer

  - Troubleshooted client issues via phone, through email, and screen share. - Wrote documentation of the MerusCase system including our features, our APIs, and best workflows that cut external ticket requests by 10% and improved internal workflows.- Handled MySQL queries with MySQL Workbench for QA, data exports, and database updates against the production database. - Engaged in manual testing and verification between version deploys for functionality of features and captured issues in GitHub with precise reproduction steps.- Utilized Postman to help clients pull data and integrate with other platforms such as Zapier via our APIs. Show less

• 

  Tesla

  Nov 2020 - Jun 2022

  Application Support Engineer

  - Creating custom SQL queries weekly to pull data in data migrations, raw data for finance analysis, and other various requests across departments.- Developing Python scripts to supplement factory software that was used for monitoring alerts and data fixes.- Deploying and maintaining Kubernetes pods that run data-fix scripts, software alerts, and database monitoring. - Investigated and root caused system software issues using Splunk and Grafana dashboards to identify long running queries and issues within the application that are affecting system performance.- Applied multiple runners in Postman with our internal API to migrate data, create new and update corrupted data, and resolve issues daily in our factory systems.- Documented “best practices” for the team to follow such as issue resolutions, ticketing process for the development team, and technical environment setup. Show less

• 

  Amazon Web Services (AWS)

  Sept 2022 - now

  Software Engineer