Victor Zhang

Victor Zhang

Technical Support Engineer

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location of Victor ZhangSan Francisco, California, United States

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  • Timeline

  • About me

    Software Engineer @ AWS | Ex-Tesla

  • Education

    • University of California, Berkeley

      2014 - 2018
      Bachelor’s Degree Political Economics

      Activities and Societies: Delta Phi Epsilon - Professional Foreign Service Fraternity Concentration: Legal Systems of Asia and China

  • Experience

    • MerusCase - Cloud Legal Practice Management Software

      Jul 2018 - Nov 2020
      Technical Support Engineer

      - Troubleshooted client issues via phone, through email, and screen share. - Wrote documentation of the MerusCase system including our features, our APIs, and best workflows that cut external ticket requests by 10% and improved internal workflows.- Handled MySQL queries with MySQL Workbench for QA, data exports, and database updates against the production database. - Engaged in manual testing and verification between version deploys for functionality of features and captured issues in GitHub with precise reproduction steps.- Utilized Postman to help clients pull data and integrate with other platforms such as Zapier via our APIs. Show less

    • Tesla

      Nov 2020 - Jun 2022
      Application Support Engineer

      - Creating custom SQL queries weekly to pull data in data migrations, raw data for finance analysis, and other various requests across departments.- Developing Python scripts to supplement factory software that was used for monitoring alerts and data fixes.- Deploying and maintaining Kubernetes pods that run data-fix scripts, software alerts, and database monitoring. - Investigated and root caused system software issues using Splunk and Grafana dashboards to identify long running queries and issues within the application that are affecting system performance.- Applied multiple runners in Postman with our internal API to migrate data, create new and update corrupted data, and resolve issues daily in our factory systems.- Documented “best practices” for the team to follow such as issue resolutions, ticketing process for the development team, and technical environment setup. Show less

    • Amazon Web Services (AWS)

      Sept 2022 - now
      Software Engineer
  • Licenses & Certifications