Rebecca Davis

Experience

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  United States Coast Guard

  Jul 2008 - Feb 2011

  Working with the IT Division Officer at ESU Alameda gave me the opportunity to directly impact our customer service objective for over 7000 users. I improved work-flow processes for approving configuration change requests by creating and enforcing specific, written guidelines for our three technicians after reviewing Coast Guard policy. Customer satisfaction was improved once my efforts positively impacted the testing and approval process.As the Assistant to both the Commanding Officer and Executive Officer I supervised a division of two persons and ensured all hands (171 military members and civilians) complied with the Commandant and local Command policies. Additionally, I routinely completed ad hoc tasks as assigned by my supervisors in a timely fashion and of superior quality. Show less While assigned to CGC Morgenthau I served in different leadership positions including collateral duties such as Civil Rights Officer, Urinalysis Officer, Ship Store Officer, Community Relations Officer and Boarding Officer. My primary duty as an Inport and Underway Deck Watch Officer was to ensure the safety and security of the ship both in port and while at sea. On numerous occasions I demonstrated superior ship driving skills navigating through challenging environments such as the Panama Canal and the second largest shipping port in the world, Singapore. Additionally I was consecutively assigned to serve as as the division officer for the Fire Control DIvision and then the Navigation Division. I was responsible for up to seven personnel, overseeing their timely execution of routine tasks and maintenance, and consequently evaluating them on their performance. While in the role of Assistant Navigator I also conducted voyage planning and verified the qualifications of all deck hands. Show less

  • Administrative and IT Division Assistant

    May 2010 - Feb 2011

  • Deck Watch Officer

    Jul 2008 - May 2010
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  Dell

  Mar 2011 - May 2011

  Network Engineer, Customer Service Representative

  Consistently demonstrated effective use of Administrative Tools to support end user requests in a timely manner, escalating to other members of the team, or escalating to another support tier, when appropriate.Regularly demonstrated superior communication skills and sound technical knowledge while assisting customers and providing support.Experience supporting end users of various levels of computer knowledge: Coast Guard Active Duty, Reserve, Auxiliary, Contractors and Federal Employees throughout California. Show less

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  Truestone, LLC

  May 2011 - May 2013

  Technical Writer and Business Analyst

  Consistently worked multiple projects requiring prioritization skills to address multiple tasks in a dynamic work environment.Coherently organized business processes and identified problem areas using oral and written communication methods, then consequently facilitated discussions to resolve identified problems.Effectively worked independently to start and complete Process Guides within the constraints of the contract. Work periodically required initiating contact with numerous individuals, within and outside of the CG organization. Used tools such as Microsoft Office Suite Products to create figures and flowcharts to accompany the text and illustrate the information.Participated in four Team Exercises to test the efficiency of software and designed processes. Worked with a team to analyze results for efficiency and accuracy before introducing a list of noted discrepancies for group discussion and resolution. Show less

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  Guavus

  May 2013 - Nov 2014

  Produced Operations and Troubleshooting Guides and User Guides documents for at least three different Guavus applications. In one project I re-branded and updated a suite of documentation files written by an acquired company. All guides were successfully generated in PDF and HTML outputs and shared with customers and technicians. Improved communication with our International teams over teleconferences and emails. My active listening skills and strong engagement noticeably impacted our team's ability to have our challenges and perspectives understood across great distances and cultural barriers.Established an online repository for the Technical Publications team using Git. I conducted significant online research and required extensive collaboration to determine how to integrate the system with our authoring tool. Received training by MadCap on:1. Single-Sourcing with Flare 2. Project Management and Team Authoring Show less

  • Sr. Technical Writer

    Mar 2014 - Nov 2014

  • Jr. Technical Writer

    May 2013 - Mar 2014
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  Zantech IT Services, Inc.

  Nov 2014 - Feb 2017

  Sr. Electrical Engineer

  Draft contract specifications and prepare statements of work for engineering and technical services. Transform technical concepts and procedures into readable, logical, and grammatically correct technical specifications. Read, interpret, and analyze complex electrical and electronic systems diagrams and drawings. Prepare new and modify existing AutoCAD drawings. Troubleshoot problems and develop a logical course of action to determine the cause of problems or instabilities within assigned systems. Collect data and provide written technical briefings and reports. Review and recommend changes to electrical designs and specifications prepared by others. Redesign any part of the system as necessary, prescribe changes in materials used, or prescribe new calibration procedures for a wide variety of systems. Prepare maintenance, repair, and modification specifications, developing TCTOs as appropriate to implement Engineering Changes. Develop instructions, drawings, and technical specifications for repair, modification, maintenance, and testing of existing and new systems with many component pieces of equipment on vessels. Show less

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  U.S. Coast Guard

  Mar 2017 - now

  Electrical Engineer