Amy Goodrick

Experience

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  Junior Adventures Group

  Jun 2018 - Apr 2019

  Casual Educator

  Key responsibilities: • Supporting coordinator in day to day running of program• Teamwork• Supervising children whilst ensuring their safety• Managing confidential and sensitive information• Completing observation reports and daily checklists• Conducting site inspections• Liaising with parents and guardians

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  ECH Inc.

  May 2021 - Aug 2022

  Scheduling/Rostering Officer

  Key Achievement:I identified a need for clear processes and procedures for the Home Services Team. This led to a secondment to assist the Scheduling Lead with documenting and creating guidelines, work instructions and procedures in form of scheduling handbook, in conjunction with data management team. The project involved collating information from various databases and analysing current procedures for improvement.Key Responsibilities:• Ensured client services were scheduled within agreed timeframes, liaising with relevant stakeholders to ensure efficient use of resources• Worked closely with the Senior Scheduler and key stakeholders to analyse and implement streamlined rostering practices• Provided timely notification to clients and employees in relation to alterations to schedules and rosters• Achieved results in a skilled and engaged manner that positively responded to change and deadlines• Performed administration and reporting activities to ensure compliance with regulatory and organisational requirements• Received and managed inbound emails and calls • Undertook quality checks to minimise overtime • Ensured service delivery was applied with a client-centred approach and with courtesy and respect Show less

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  Happy Haven OSHC

  Sept 2022 - Feb 2023

  People and Culture Assistant

  Key Achievement:Initiated the introduction of routine exit interviews to improve processes and procedures and enhance employee experience.Duties included:• Supporting Return to Work portfolio operations• Supporting and conducting disciplinary action procedures and workplace investigations• Conducting exit interviews• Supporting recruitment and onboarding• Assisting the Chief Officer of People & Culture in the creation and distribution of clear and effective communication material• Reviewing Policies and Procedures • Maintaining accurate employee records on HRMS• Advocating and actively contributing to the use of P&C best practices and a positive work environment for employees• Assisting and collaborating in the creation of job descriptions for new and current positions• Assisting with performance management processes and procedures for all staff• Supporting Traineeships team• Collaborating in the identification of training opportunities and course developments• Assisting in the creation of forms and surveys to support the success of P&C processes and procedures• Promoting the Employee Access Program, PerkBox and any other wellbeing opportunities provided to Happy Haven Staff• Collaborating with internal and external stakeholders where necessary• Directing employee enquiries to relevant teams • Updating organisational chart using Visio• Updating and maintaining the Wellbeing, Training and RTW SharePoint pages Show less

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  Services Australia

  Dec 2023 - May 2024

  Service Officer

  Duties included:• Understanding and applying legislation and policy to customer circumstances• Communicating and explaining decisions to customers within the disability payments area• Using technology and data to support the delivery of programs and services to ensure payment integrity

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  Department of Human Services SA

  Jul 2024 - now

  Women's Information Service Assistant

  Duties include:• Work as part of the WIS team to provide comprehensive, accurate and up to-date information to the women of South Australia. • Respond to clients in a manner that is sensitive and appropriate to the needs of women from a diverse range of cultural backgrounds and lifestyle preferences. • Contribute to the recording of accurate daily statistics.