Steven Schumacher

Experience

• 

  Legacy Health

  Sept 2005 - Jun 2007

  Desktop Support Tech

  • Resolved various hardware/software issues during normal business hours• Installed Software packages from MS office XPPro to Third Party softwaare packagessionally• Performed networking connectivity troubleshooting• Installed applications as well as image computers• Cordinated the Move of two Buisness Units, Legacy Hospice and Legacy Patient Billing Services• Installed applications as well as image computers• Used AR Remedy system to both track time and Work requests.

• 

  Tuality Healthcare

  Dec 2007 - Mar 2014

  PC support tech

  • Resolved Various Hardware/software issues• Installed various software packages including most MS applications such as Office 2003,2007, and 2010, Operating systems such as WinXP as well as Win7• Performed networking connectivity troubleshooting, as well as third party software apps• Installed applications as well as image computers• Cordinated the pbx cutover of one of our clinics from a private pbx to our internal pbx• Have worked with siemens PBX

• 

  Greenbrier Rail Services

  Aug 2014 - Oct 2014

  IT – Helpdesk Support

  This was a Contract to move staff from Office2010 to Office2013.

• 

  EVRAZ North America

  Jan 2015 - Jun 2015

  Desktop support

  Great contract but due to budget cuts I was laid off from this

• 

  Price Waterhouse Management Consultants

  Mar 2016 - Jul 2016

  It customer support
• 

  Manitowoc Cranes (contract)

  Mar 2017 - Apr 2017

  Sr IS Support

  • Remediation of Qualys vulnerabilities and Microsoft patching.• Install, support, and maintain desktop business applications.• Perform system administration for network in the areas of security, user maintenance, and software configuration files.• Monitor Service Desk trouble tickets and provide appropriate responses to maintain at least a 90% customer satisfaction rating

• 

  Active Networks

  Aug 2017 - Dec 2017

  Field install tech

  • Performed wireless site surveys using AirMagnet Survey• Deployed Wireless Access Points • Determine causes for Wifi failures • Troubleshoot and resolve system related customer complaints

• 

  Johnson Controls (contract)

  Feb 2018 - Jun 2018

  Helpdesk Consultant (Desktop Support)

  • Assist in the plant wide PC refresh Utilizing in house Data Transfer program Configuring new hardware and software on Dell Laptops• Perform Inventory Management• Do Troubleshooting on Win7 and Win10 software• Do setups of new hardware and software for new hires• Install software using SCCM Software Center

• 

  Carlisle Area School District

  Nov 2019 - Feb 2020

  IT Hardware Tech

  • Perform limited system Administration• Perform Troubleshooting on Win7 and Win10 software• Perform Smart board replacements for classrooms• Removal of aging hardware and disposal

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  Unemployed

  Feb 2020 - now

  Unemployed
• 

  Florida Blue

  Dec 2022 - now

  Associate Regional IT Service Engineer

  I am a desktop support engineer serving remote clients throughout the US