Henry Sayle

Experience

• 

  Domino's

  Nov 2013 - Aug 2014

  Customer Service Representative
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  TK Maxx

  Aug 2014 - Sept 2015

  Associate
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  The Courthouse - Bar | Restaurant | Club

  Jun 2015 - Sept 2017

  Bar Supervisor

  · Made a variety of cocktails, coffees and mixed drinks faster than you can drink them.· Trained up and whipped the new staff into shape, properly and efficiently; looking after the staff like they were my own children.· Maintained stock and efficiency along with superior P.O.S experience passed on from previous jobs.

• 

  Virgin Limited Edition

  Nov 2017 - Jan 2018

  Experienced Cocktail Bartender (The Roof Gardens)

  Worked with a professional and respectful manner due to a high profile clientele and provided this manner regardless of the current atmosphere.(Made Redundant after the site closed down unexpectedly)

• 

  Grind & Co.

  Mar 2018 - Aug 2018

  Experienced Cocktail Bartender, Barista & Experienced Floor Staff

  Locations: Clerkenwell Grind, Old Street Grind, Exmouth Market Grind, Covent Garden Grind & Soho Grind.· Provided a professional and respectful manner due to a high profile clientele and created a relaxed atmosphere.· Gained Barista experience and demonstrated sound knowledge of Coffee & Cocktails throughout every shift.

• 

  Blighty Group

  Nov 2018 - Aug 2019

  Experienced Barista

  · Smashed through five star reviews and consistently created beautiful latte art on coffees.· Brought new customers into the café due to multiple successful ideas and suggestions, such as ‘Superfood Lattes’.

• 

  #MxMen Festival - Promoting Positive & Eradicating Toxic Masculinity

  Jan 2019 - Jun 2019

  Art Curator

  · Organised Multiple Artists and their artwork, to be shown in a space, meeting individual preferences, hitting deadlines and making things run smoothly and effectively. · Initially helping, then entirely curating the visual arts side of an arts and culture festival. (Originally Assistant Curator; Took over curation after the original curator pulled out a month before the event.)

• 

  The Stable Bar and Restaurants Ltd.

  Sept 2019 - Jul 2021

  · Maintained and complied with strict and up-to-date policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.· Used ‘DesignMyNight’ to plan and organise tables and sittings, each day.· Maintained a hygienic and organised drinks cellar in a building with over 20 beverage lines. · Managed wet & dry stock and maintained relationships with suppliers · Handled and counted cash after every shift, banking when needed. · Efficiently managed a drinks Cellar with 8 beverage lines. · Effectively dealt with complaints in a friendly and professional manner.· Managed team members during shift along with the rest of the management team.Company Closed down the site - (Transferred) Increased Booking Covers by more than 100% compared to the previous year by effectively using social media marketing.

  • Shift & Cellar Manager

    Mar 2020 - Jul 2021

  • Social Media Coordinator

    Nov 2019 - Jul 2021

  • Assistant Manager

    Dec 2019 - Mar 2020

  • Shift Supervisor

    Sept 2019 - Dec 2019

  • Christmas Co-Ordinator

    Sept 2019 - Dec 2019
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  The real greek

  Jul 2021 - Nov 2021

  Experienced Barista & Bartender

  · Kept up with constant and fast paced orders of a variety of mixed drinks and coffees at a high quality throughout every shift.· Worked effectively and efficiently in the busiest branch of the company during the busiest time of the year.(£70k+ work weeks at the highest standards)

• 

  Otto House

  Feb 2022 - Jun 2022

  Coffee Shop Manager

  · Created Rotas weekly for full and part time staff members, keeping inline with the desired amount of labour & hour allocation.· Ordered Wet & Dry Stock weekly to keep the shop run as smooth as possible. Brought back old regulars and new customers into the café by reintroducing high standards, consistency and structure back to the business. · Created Documents such as Cash up forms and Opening and Closing Checklists; to help staff achieve a consistent and clear record of financial data for the business head. Show less

• 

  Dojo

  Jul 2022 - now

  · Optimised a £400m portfolio, overseeing over 800 locations, which resulted in improved client satisfaction and a significant contribution to a team portfolio of over £8bn CTO.· Achieved a 36% upsell rate against a 22% target within 1 quarter by identifying upsell opportunities, and implementing tailored payment solutions.· Consistently surpassed quarterly CSAT goals through proactive client engagement and tailored support initiatives, resulting in improved customer loyalty, averaging 4.7/5.· Drove customer retention rates above 85% by identifying upsell opportunities an enhancing engagement strategies, resulting in long-term growth.· Supported business growth through regular client meetings, optimising merchant adoption of Dojo's payment platform. Show less

  • Enterprise Account Manager

    Sept 2023 - now

  • Customer Service Advisor (Retention Specialist)

    Jul 2022 - Sept 2023