Malika Lal

Experience

• 

  IBM

  Jul 2014 - Dec 2016

  Associate System Engineer

  ▪ Worked for Postal & Logistics industry, started my career in Big Data Analytics domain, configured, developed & proposed solution for real time issues got appreciation from client & team leaders

• 

  EY

  Jan 2017 - Sept 2018

  ▪ During this stint of my career, I worked for clients from Telecom, Transport & Logistic Industries▪ Worked with business advisory services for telecom client for creating a framework in Python, for its Adaptive PAN-India network outages identification, classification and monthly reports generation▪ Developed a virtual bot for downloading, extracting, and parsing extracted data to check its standardization and generating automated mail for daily data status reports for different OEM’s▪ Developed Indirect Tax invoicing solution for the Goods & Services Tax (GST) amendments, designed invoice generation process using SSDT and automated end to end process for invoice pdf generation Show less

  • Consultant

    Sept 2017 - Sept 2018

  • Associate Consultant

    Jan 2017 - Sept 2017
• 

  American Express

  Sept 2018 - now

  ▪ Currently I am key Contributor to my current project, involved through all the stages of project lifecycle collaborated with different teams and conceptualized & led the development of the roadmap for setting the agenda. Working with teams on each stage of requirement gathering, solution design, strategy implementation, testing, and establishing outcomes▪ Provided thought leadership in managing multiple engagements under my portfolios, delivering technically sound and high-impact business solutions with team members spread across multiple internal offices and client geographies▪ Recruited and trained new team members, hand holding them to develop high performance teams. Have been involved in handling team aspirations through multiple projects▪ Proven track record in attaining multiple stakeholder objectives, catering to business individuals with accurate and timely performance reports & scorecards to drive profitability▪ Collaborated with teams, facilitating them to acquire their north star metric, key incentive metric, to gauge the effectiveness and inform the future governing framework. Show less ▪ Created tableau dashboard for clients to cater synergized tabulated framework which aids performance improvement by being incrementally analytical & with tabular views▪ Enabled Revamping of incentive reporting & established incentive reporting to enable sales reps to have comprehensive view of their performance▪ Assisting stakeholders to gain insights into their performance and forecasted incentives by highlighting potential risk clients and generating actionable insights related to accounts and opportunities▪ Developed credit calculator for Monthly Payout deliverables, that includes complex calculations at different level (payee, opportunity & tracking). Thus, improving the efficiency by ~85% of the deliverable▪ Created data repository using external database & 60+ manual excel input files to generate insights and monthly performance report for critical channel with one click solution using python, which leads to an improvement of 70% of the team’s efficiency▪ Built a unified efficient automated process in Python, enhancing the process efficiency by ~60% Show less

  • Manager

    Aug 2022 - now

  • Assistant Manager(Risk & Performance)

    Oct 2020 - Aug 2022

  • Process Manager (Risk & Performance Analyst)

    Sept 2018 - Oct 2020