Ahmed Magdy

Experience

• 

  Vodafone

  Jan 2013 - May 2013

  Call Center

  • Offer superior quality of Service to Vodafone Egypt High Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.• Addressing Clients’ issues proactively.• Handling Customer Satisfaction Surveys.

• 

  Center for English and Computer Courses and Soft Skills

  Dec 2015 - Apr 2016

  Branch Manager

  • Can work in multinational environment, positions and educational backgrounds is a strong point.• Resolve urgent customer complaints.• Motivated and counseled personnel team.• Work well in a team and on own Initiative

• 

  National bank of Egypt

  Jun 2016 - Jan 2018

  Costumer service

  • Receive and respond to customer service account inquiries on account balances, transaction• Details, statements, fees, and charges.• Open new accounts/Closing accounts• Alterations to existing savings and cheque accounts• Inquiries for home, car and personal loans• Inquiries on internet services• Handling cash transactions and cash balancing• Overseas transfers• Set up periodical payment authorities on accounts• Promote bank products and services• Change statement of account cycles• Identify customer needs Show less

• 

  CIB Egypt

  Sept 2018 - Dec 2020

  Customer Services Agent
• 

  Arabic African International Bank

  Nov 2019 - Aug 2020

  Customer service agent
• 

  Xceed

  Jan 2021 - Jun 2022

  Software testing and administration
• 

  Egyptian Ministry of Emigration - وزارة الهجرة المصرية

  Jun 2022 - Dec 2022

  Software Engineer
• 

  Egyptian ministry of affairs

  Aug 2022 - now

  Digitlization specialist