ARJUN .

Experience

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  Zealous Services

  Oct 2017 - Jun 2018

  Quality Analyst

  Responsibilities:● Monitoring quality of the calls according to the set parameters and making feedback reports● Taking calls to survey the ongoing calling issues and offering improvement tips and feedback to the agents● Executed test cases and identified defects● Provided through walk-through with result screenshots to business team● Helped the business team conduct User Acceptance Testing

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  AGS Health

  May 2019 - May 2020

  Process Associate

  Responsibilities:● To address outstanding or assigned AR through analysis and phone calls by using available resources● Utilization of all possible tools and applications available to take account to the next level ofresolution, which would result in a payment, corrected submission, appeals, patient transferor adjustment● To report trends/patterns in denials, claim submission errors, credentialing issues, and billing related roadblocks to the immediate reporting manager● To meet the established SLAs (service level agreements) for production and quality● To update the outcome of the calls or analysis in a clear and coherent manner in the billingsystem● To utilize the P & P's (policies and procedures) established for the process and also stayupdated with changes done with the P & P's● To improve the performance based on the feedback provided by the reportingmanager/quality audit team Show less

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  4D Global Medical Billing Services

  Oct 2020 - Nov 2022

  Senior Process Associate

  Responsibilities:● To address outstanding or assigned AR through analysis and phone calls by using available resources● Utilization of all possible tools and applications available to take account to the next level ofresolution, which would result in a payment, corrected submission, appeals, patient transferor adjustment● To report trends/patterns in denials, claim submission errors, credentialing issues, and billing related roadblocks to the immediate reporting manager● To meet the established SLAs (service level agreements) for production and quality● To update the outcome of the calls or analysis in a clear and coherent manner in the billingsystem● To utilize the P & P's (policies and procedures) established for the process and also stayupdated with changes done with the P & P's● To improve the performance based on the feedback provided by the reportingmanager/quality audit team Show less

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  Coronis Ajuba

  Dec 2022 - now

  Senior Account Executive

  Responsibilities:● To address outstanding or assigned AR through analysis and phone calls by using available resources● Utilization of all possible tools and applications available to take account to the next level ofresolution, which would result in a payment, corrected submission, appeals, patient transferor adjustment● To report trends/patterns in denials, claim submission errors, credentialing issues, and billing related roadblocks to the immediate reporting manager● To meet the established SLAs (service level agreements) for production and quality● To update the outcome of the calls or analysis in a clear and coherent manner in the billingsystem● To utilize the P & P's (policies and procedures) established for the process and also stayupdated with changes done with the P & P's● To improve the performance based on the feedback provided by the reportingmanager/quality audit team Show less