Pilar Brooks

Experience

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  Salt Spring Island Cheese Company

  Jun 2011 - Sept 2016

  Retail Sales Associate

  Handled a range of responsibilities, from opening and closing the shop to cash handling and customer service. I sold cheese both in-store and at local markets, offering recommendations and managing the cheese sampling table. I kept up-to-date with product knowledge, managed inventory, and facilitated tours of the cheesery. My role was integral to ensuring a smooth operation and providing an exceptional experience for customers.

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  Salt Spring Arts Academy

  Sept 2012 - Jun 2014

  Dance Instructor

  With fourteen years of dance training I taught classes with a focus on jazz technique to students of various skill levels. Additionally, I choreographed dances for mid/year-end performances.

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  BMO

  Jan 2013 - Jun 2014

  Customer Service Representative

  Adhering to security protocols, I managed a high daily transaction volume while consistently delivering efficient customer-oriented service. Proficiently handled cash, check, and electronic transactions while ensuring accurate cash drawer balancing. Successfully achieved targets by catering to the customer's needs and suggesting credit card, insurance and investment product solutions.

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  H&M

  Sept 2014 - May 2015

  Customer Service Agent

  Providing top-notch service to customers over the phone and via email by managing online orders, handling credit transactions, and addressing diverse shopping needs. Additionally, I remained educated on the latest fashion collections and launch dates, enabling me to offer more personalized recommendations and thus enhancing the overall customer experience.

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  Dodd Team Real Estate

  Sept 2015 - May 2017

  Real Estate Administrator

  Undertook a diverse range of responsibilities aimed at optimizing operational efficiency and driving business growth. I successfully drafted contracts and listed properties, facilitating smooth transactions and elevating property visibility. Additionally, I handled all aspects of marketing, from producing print advertisements to managing online efforts, leading to heightened brand visibility and greater customer engagement. Through effective customer relations management, I fostered positive interactions, ultimately enhancing overall satisfaction. Moreover, my targeted lead generation strategies contributed significantly to business expansion. Ensuring accurate and timely payroll processing was also part of my responsibilities, fostering a positive work environment by guaranteeing fair compensation for employees. Show less

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  Varsha Indian Kitchen

  Nov 2015 - May 2017

  Marketing Manager

  Responsible for driving brand visibility and engagement. Coordinated comprehensive marketing strategies, including the creation of impactful online and print advertising campaigns. Attended and represented the restaurant at networking events and coordinated booths at food shows to enhance market presence. Handled SEO initiatives, designed and maintained website design, created custom graphics, and managed all aspects of social media operations.

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  Sarabande Bed and Breakfast

  Jul 2017 - Dec 2019

  Hospitality Operations Manager

  Management of all aspects of running the bed and breakfast including but not limited to:- HR functions: Recruitment, selection, onboarding, training, scheduling, etc.- Management of all inbound and outbound correspondence for company- Marketing (web design, social platform management, advertisement)- Formulated and facilitated business relationship strategies- Event coordination (e.g., weddings, formal dinners, cooking classes, etc.)- Organized property maintenance- Facilitated check-ins and check-outs Show less

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  SKVBM

  Mar 2020 - Jul 2024

  Proficiently facilitating the onboarding and training of new team members in project management software, CRM systems, and real estate transaction management is a primary focus of my role. I've implemented organizational systems across software platforms to optimize operations throughout the company, fostering efficiency and streamlining processes. Additionally, I take pride in crafting comprehensive training resources, including videos, to support employee growth and ensure clients' clear understanding. Further, I often served as acting general manager, leading Client Care and Transaction Coordinators with consistent support and guidance, fostering efficient and high-quality task completion. Show less

  • Organizational Systems & Software Training Manager

    Oct 2020 - Jul 2024

  • Client Care & Transactions Coordinator

    Mar 2020 - Oct 2020
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  University of Victoria

  Feb 2022 - Apr 2022

  Research Assistant

  Working within Dr. Richard Marcy's Leadership and Social Innovation lab I conducted literature searches, proofread draft articles, populated a database and literature bank, as well as checked the information in the database and literature bank for accuracy.

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  INTELEMA

  Feb 2024 - now

  Personal/Professional Development Coach & Researcher

  Designing and conducting research to establish empirical support for the impact of internal coaching methodologies on the quality of life and psychological well-being of employees and managers.Developing innovative leadership programs tailored for organization-wide implementation, enhancing the company's coaching infrastructure and resources. Successfully coaching individuals to establish authentic self-connections, fostering genuine interpersonal and intrapersonal relationships, and catalyzing significant strides in both personal and professional advancement. Show less

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  New Mexico Department of Health

  Aug 2024 - Jan 2025

  Learning and Development Trainer

  Designing and delivering engaging training programs to achieve and exceed organizational goals. Creating and revising instructional materials for both in-person and virtual delivery. Coordinating training sessions, manage scheduling, and evaluating the effectiveness of programs to meet diverse learning needs. Use data visualizations to tell a compelling stories to highlight learning and development gaps, guiding stakeholders toward informed, impactful decisions. Additionally, providing one-on-one coaching to reinforce learning objectives and collaborate with stakeholders to ensure training content is accurate and up-to-date. My role involves identifying training gaps and implementing solutions to enhance employee development. Show less

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  New Mexico Children, Youth, and Families Department

  Jan 2025 - now

  Workforce Development Director

  Leading strategic workforce initiatives to strengthen the child welfare and juvenile justice workforce, including caseworkers, leadership, juvenile probation officers, and resource/foster parents, to enhance training, leadership development, and retention. Overseeing the design and implementation of comprehensive onboarding programs that improve employee and caregiver readiness, ensuring they are equipped to navigate the complexities of child welfare and juvenile justice systems. Developing leadership pathways to build management capacity, promote internal career growth, and support succession planning. Implementing data-driven training strategies to improve decision-making, service delivery, and compliance with federal and state regulations governing child welfare and juvenile justice. Driving change management initiatives by integrating technology and evidence-based practices to modernize workforce development and improve outcomes for children, youth, and families. Collaborating with cross-agency partners to secure funding, share best practices, and build a sustainable workforce while addressing sector-specific challenges such as high turnover, secondary trauma, workload management, and staff well-being. Show less