Kuber Chandra Chaubey

Experience

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  HP

  Jun 2014 - Aug 2014

  Network Trainee

  - Studied advanced concepts of networking- Gained hands-on experience with: - Routers - Switches

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  Google

  Aug 2014 - Aug 2015

  Google Student Ambassador (Campus Outreach)

  Role & Responsibilities :- Promote Google's products and services on campus- Organize events, workshops, and campaigns to engage the university community- Provide feedback to Google on student needs and preferences- Collaborate with university departments and student organizations- Develop and execute a campus outreach plan to raise awareness about Google's opportunities and resources

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  HCL Technologies

  Jul 2015 - Dec 2017

  • Ensuring post-review of priority 1 incidents• Chairing the incident and problem review meetings• Following defined escalation path when needed, as defined in the escalation policy• Notifying the participants in the Incident Management process when standards and procedures are not being followed• Rerouting misdirected incidents that have not been handled in a timely manner• Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion• Identifying incidents which need special attention or escalation• Managing major incidents• Carries out the Process Manager responsibilities for the Incident Management process Show less

  • Shift Lead - Incident Management (Senior Analyst)

    Dec 2016 - Dec 2017

  • Subject Matter Expert (Analyst)

    Jul 2015 - Dec 2016
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  McKinsey & Company

  Jan 2018 - Aug 2024

  Title : Service Manager IDesignation : Service Delivery ManagerRole : Service Manager for Data & AI Platforms suite of products/offerings(SaaS,IaaS,PaaS)Was spearheading service delivery and reliability engineering for Lilli (McKinsey GenAI)Responsibility :• Developed successful partnerships to create strategic business opportunities, service adoption & expansion• Manage the portfolio of solutions across the firm (building capabilities, establish trust-based client relationships, problem solving, infrastructure planning, service management, budgeting & capacity planning)• Manage strategic relationships between internal teams and partner vendors• Manage million dollars budget, service contract negotiation, service delivery and cost optimization• To enable standardization of solutions, designed/ implemented processes and framework to outline rules of engagement & enable standard ways of working• Collaborate & coordinate with CxO level partners/ stakeholders, product engineering, platform, infrastructure & security team to roll-out products (from developing a strategy/ gaining executive buy-in, to design/build & launch)• Manage and drive technology programs across solutions (migration of applications to the cloud, enhancing products by implementing new technologies, driving organizational changes and more)• Focus on operational service excellence to ensure best and timely service to clients• Identify key opportunities and build capabilities to implement and sustain an impact• Continually seek new opportunities to improve solutions and services Show less Title : Senior Ops EngineerDesignation : SpecialistRole : Client Success Manager - PX Data Foundry•Shape and build end to end operations for cloud tech McKinsey products,, which enables a simple, seamless, and unified identity management experience for our clients and colleagues.• Actively participate in shaping the engineering team, operating model and product vision.• Be a primary point of contact for escalations and a thought partner for senior solution leaders offering advisory services.• Help product team identify operational pain points and create robust and holistic processes to improve product maturity.• Create process documents, functional specifications, user stories and other artifacts to operationally support the product team.• Be responsible for SLA adherence and reduction in Incident Management• Take ownership of driving RCAs discussions.• Optimise internal resources, improve operational activities, drive roadmaps, process changes and manage day to day operations to help the product team scale and reach its predefined targets.• Proactively work with other CSMs to identify area of opportunity for improvement• Ensure there is regular, direct interaction with the key stakeholders to translate with their needs into working operating solutions. Show less Title : Senior Technical AdvisorDesignation : Team LeaderTechnology & Digital Division @ Mckinsey Knowledge Centre, IndiaManaging inhouse business software for global clients for management and consulting assistance.• Assessing processes/tools to determine their effectiveness and design/implement new protocols whenever needed and introducing automation opportunities for better productivity.• Manage escalations and act as a technical escalation point for team members.• Review complaints, design RCA’s and build/implement corrective actions with end to end ownership.• Service Level Agreements, OLA management, work load and capacity management.• Manage the team’s performance and ensure that the service levels are met or exceeded.• Manage staff development, assessment, training, motivation, discipline and retention to promote the highest professional standards within the technical environment• Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.• Work towards team’s development and oversight, which includes coaching team members on performance, priorities, communication and mentorship.• Instill best industry ITIL practices and develop team processes that promote efficiency and communication excellence• Create positive relationships with Solution (Product) Leaders through the appropriate management of their expectations and agreed objectives.• Contribute to the success of the team and making sure to improve the overall client capabilities by providing smart solutions to their complex problems.• Initiate and lead continuous service improvement efforts (e.g., increased first contact resolution, end to end delivery, automation, work life balance and best industrial practices) Show less

  • Service Delivery Manager - Lilli (GenAI) & Data Analytics Platform

    Oct 2023 - Aug 2024

  • Senior Operations Specialist - Data Foundry

    Aug 2022 - Sept 2023

  • Senior Technical Advisory (Team Leader)

    Oct 2019 - Jul 2022

  • Technical Advisory (Senior Analyst)

    Jan 2018 - Oct 2019
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  Deloitte

  Sept 2024 - now

  Title : Manager, Technology & TransformationRole : Client Engagement Manager - Consulting | Technology & Transformation | FMCG ClientResponsibility :- Client Relationship: Maintaining strong client connections and acting as the main point of contact.- Project Management: Overseeing project delivery, ensuring timelines, budgets, and quality are met.- Team Coordination: Managing cross-functional teams to ensure smooth execution.- Scope and Deliverables: Defining project scope and ensuring successful delivery of outcomes.- Risk Management: Identifying and mitigating project risks.- Strategic Input: Offering solutions aligned with client and company goals.- Reporting: Providing regular project updates and insights.- Revenue: Managing project profitability and identifying upsell opportunities.- Problem-Solving: Addressing client concerns and resolving issues.- Client Advocacy: Representing the client's interests within the organization. Show less Title : Manager, Technology & TransformationRole : Service Delivery Manager - Consulting | Technology & Transformation - Application Management ServicesResponsibility :• Manage Engagements ensuring Delivery Effectiveness & Excellence• Improving Contribution Margin - Maintain and Improve Pyramid Structure - Ensure expectations and goals are set properly with team and work with stakeholders to find the right fit• Manage the SLA targets and work with the team to trouble-shoot and resolve areas where targets are in danger of being breached• Plan Workload for Service Management and Projects• Manage Communication & Escalation - Manage Risks & Issues• Client Relations - Process Implementation/Adherence/Continuous Improvement - Regular Month end reporting - Measure various metrics (process, tools, client satisfaction etc.)• Drive Continuous Service Improvements• Manage Staffing, Team Building, Training and Certifications Show less

  • Engagement Manager

    Mar 2025 - now

  • Service Delivery Manager

    Sept 2024 - Mar 2025