Jacques Basson

Experience

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  I to i technologies (previously known as Commsco)

  Jan 2003 - Jan 2010

  Service Delivery Manager

  I have progressed through the above mentioned roles, from a Service Desk Agent to a Service Delivery Manager, during my career with i to i technologies.

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  Datacentrix

  Jan 2010 - May 2020

  I manage long & short-term IT projects and service transitions based on PRINCE2 project methodologies, with project requirements based on approved policies and procedures. The approved project initiation document (PID) is the standard document I work with, closing projects with a signed end project report. My responsibilities include the following:• Deliver projects which are within the agreed financial boundaries;• Time and resource management; meeting the company’s and customer’s financial objectives,• Ensuring high quality project documentation and communication;• Build and maintain customer relations to ensure future project assignments and potential sales or services leads; and• Continuously improve communication and negotiation skills, assist and coach staff working in and around my environment.I am advanced level with Microsoft Office Professional Plus 2013, including MS Project 2013. Show less I based my service delivery on the ITIL framework, while I was responsible for the operational management and service delivery of all components of the IT outsource contract, ensuring that the customer receives service of the highest quality. This service provides for:• Establish and maintain relations with customers, up-sell solutions and services;• Daily operations and escalation management within the service level agreements (SLA);• Incident, service request, change and problem management;• Daily, weekly and monthly reporting performance reviews;• Continuous improvement, communication and monitoring of services provided;• Regular customer meetings, facilitating vendors and relations;• Staff management and development; and• Annual review of services rendered together with an assessment of requirements. Show less

  • Project Manager

    Jan 2012 - May 2020

  • Service Delivery Manager

    Jan 2011 - Jan 2014

  • Service Desk Consultant

    Jan 2010 - Jan 2011
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  Three6five

  Jun 2020 - now

  Senior Project Manager

  I'm responsible for the Project Management and delivery of multiple projects for Vodacom Clients. Projects varies in Scope and are delivered utilising the AGILE methodology.Solutions delivered include, but is not limited to:- Business Connect Internet Services via Fibre or Microwave links;- VPN IP Connect / DIA with Primary and Secondary Services via Cisco Routers;- SDWAN Services via Velocloud and TP Link Devices;- Hosted PBX Services;- OneNet Business (Webex) Telephony;- VOIP Telephony; and- Number Porting. Project Governance include Sales Orders with signed Quotes/Proposals, Scoping Sessions, Project Plans, Project Progress Reports with Risks assessments, Implementation with Handover Documentation, Project Completion Certificates followed by Billing and ongoing Support by the Operational Team.I've started this role Remotely due to COVID-19 and are still primarily fulfilling my duties Remotely. Show less