Russell Dobson

Experience

• 

  Sheffield City Council

  Oct 2005 - Oct 2012

  Providing excellent customer service to both external and Internal customers, signposting customers to the correct department as well as making referrals for those who may be homeless, needing equipment to adapt their property, liaising with social services on their behalf. Assessing customer’s circumstances, to see if they are eligible for disability car badges and travel permits. Dealing with complaints on a daily basis. Not only do I deal with customers face to face but also over the telephone and through email. Also dealt with many systems, improving them to find better ways of improving customer services. Making sure staff could safely use the system and conducted various training. Show less

  • Customer Service Officer

    Nov 2009 - Oct 2012

  • Project Officer

    Jan 2009 - Nov 2009

  • Administrator

    Oct 2005 - Jan 2009
• 

  Sheffield Hallam University

  Oct 2012 - now

  Lead on the organisation and administration of activities that support Course delivery. Take responsibility for supporting academic course delivery by developing and maintaining course related information for students. Take responsibility in student voice which involves liaising with academics and students to plan and organise meetings. Also ensuring actions are taken forward after the meetings have taken place. Providing advice and guidance to students on a daily basis which includes one to ones or group based to ensure they have the support in place to progress on their course. Support the department to deliver student induction and activities at key points throughout the year. Use appropriate IT packages for data entry, retrieval and the production of management information. Develop and maintain local procedures, monitoring the effectiveness of procedures and frameworks for delivery and contributing to updating and reviewing these, liaising with key stakeholders as appropriate. Understand, provide advice on and implement regulatory matters in relation to your functional area. Supervise staff as and when required including allocation of responsibilities, workload planning and providing general advice and support. Support for a range of University, Faculty and/or Directorate committees/groups and meetings. This may include room bookings, distribution of papers, agendas, minutes/note taking and associated processes. Show less Effectively manage internal and external enquiries to ensure all stakeholders receive accurate advice and guidance. I also ensure all pre-enrolments checks are carried on such as Criminal record checks, Occupational Health questionnaires and Immunisations history by the use are various IT packages. Maintain and improve IT packages such as SharePoint and Capita. I also use all Microsoft packages on a daily basis providing Excel reports to senior staff members. I provide direct support to line managers, providing Information for meetings such as IT reports. This may include room bookings, distribution of papers, agendas, minutes/note taking and associated processes. This includes support on cases for Fitness to Practice and Criminal record consultative panels which can be very sensitive and is key to my role General administration duties is also a key to my role which involved filing, data inputting etc. Show less

  • Student Records Service Manager - Apprenticeships and Online Provision

    Oct 2022 - now

  • Registry Operations Officer

    Apr 2019 - Oct 2022

  • Hallam Help Assistant Coordinator

    Jan 2019 - Mar 2019

  • Senior Adminstrator

    Feb 2014 - Dec 2018

  • Administrator

    Oct 2012 - Feb 2014