Samuel Salmon

Experience

• 

  HISL / Aqera

  Apr 2002 - Aug 2003

  Software Developer

  I worked as part of a team writing a Pensions Projection Calculation Engine covering all aspects of the Life and Pensions products.My main responsibilities were documenting and coding the Projection Definition elements and also to carry out extensive unit testing on my and other members completed work.I worked very closely with the Business Analysts and other developers in discussions around requirements of the product and how to translate that into the software.

• 

  Sitel

  Oct 2003 - Oct 2005

  Project Analyst

  • Assisting with the set up and management of several inbound bureau call campaigns.• Completing daily MI reporting, and any other reporting, incorporating SLA's/KPI's using Access, Excel + SQL Query Analyser.• Developing SQL queries for running daily and ad hoc reports.• Liaising with clients on a day to day basis regarding any queries/faults/issues. • Automation of all reporting information to ensure reports can be completed with efficiency, ease and accuracy.• Processing/testing of necessary script changes.• Development of scripting system – Callscripter using GUI controls with Javscript logic.• Development of in house web systems for easy access of campaign FAQ’s / Referral numbers for the clients we service to ensure our CSP’s have access to the correct information to give to a caller immediately.• Assisting in CSP training/re-briefing on new and existing campaigns. Show less

• 

  Torex

  Oct 2005 - Oct 2012

  Workforce Management Team Leader

  Managing and assisting a team of consultants delivering workforce management solutions to a number of the UK's largest retailers (AllianceBoots, Lloydspharmacy, DSGi, Tates, Anglia Co-op, Hendersons and Tesco).

• 

  MICROS Systems Inc

  Oct 2012 - Dec 2014

  Workforce Management Team Leader

  Managing and assisting a team of consultants delivering and supporting workforce management solutions to various retailers both in the UK and international.

• 

  Axsium Group

  Dec 2014 - now

  • Technical Architect

    Sept 2021 - now

  • Senior Consultant

    Jul 2018 - Sept 2021

  • Consultant

    Dec 2014 - Jun 2018