Sherry Bailey-Schutt

Experience

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  The Fitch Group

  Apr 2022 - now

  Technical Lead, Global Service Desk

  • Keep requests updated in the system with progress daily including requests for Escalation.• Interpret and reiterate company policies to users and technicians and enforce policy when appropriate.• Prepare written communications and documentation.• Undertake research, document results and present to colleagues and Managers. Develop own technical knowledge to improve the ability to resolve requests.• Work with co-workers to increase knowledge across the Global Service Desk team.• Work with other team members and small project groups to develop tools to improve the Global Service Desks efficiency and effectiveness.• Recommend new methods or improvements based on own research, knowledge and possibly testing.• Organize, implement, and action project tasks as required within the agreed time frame.• Expert knowledge on the local office setup.• Enforces best practice in the office.• Co-ordinate Asset Management and stock taking tasks for the office.• Manage third party providers for the office.• Major Incident Management.• Work with co-workers to increase knowledge across the Service Desk group.• Manage recruitment for the team.• Develop relationships with key members of the business in the office, engages business stakeholders and reinforces the role of site expert. Show less

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  Freelance (Self employed)

  Jan 2024 - now

  Freelance Writer