LuAnne Martin

Experience

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  Siemens Medical

  Jan 2003 - Jan 2004

  Project Manager

  Provided project management oversight for the Siemens Medical Systems global organization to establish knowledge sharing for 18,000 employees. Collaborated with U.S. Siemens Medical key stakeholders in effort to achieve strategic and tactical goals.

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  Siemens

  Jan 2004 - Jan 2007

  Project Manager

  Created business plans and project management methodologies to align customers’ business strategy with direction of IT projects. Mentored project managers and led key project teams to meet strategic and financial goals. Supplied business need analysis, communication and change management skills.• Led IT project team in acquisition that took only six months, significantly reducing expenses while providing additional services.• Served as team leader for two acquisitions.

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  Siemens Medical Solutions

  Jan 2007 - Jan 2010

  Project Manager

  Participated in collaborations with U.S. customer service organization to identify opportunities to grow existing accounts valued at $22 million. Delivered client business solutions that led to achievement of goals and growth in areas of IT service, systems and projects. Composed project charters, business plans and project plans. Increased return on investment and enhanced managerial support for internal customers and IT arena. Served as point of contact for U.S. healthcare IT organization.• Drove customer acceptance of Customer Advisory Board for SAP P40 enhancements.• Provided exceptional customer service for individuals and groups within U.S. service organization by addressing and resolving issues.• Demonstrated depth of knowledge to build credibility with clients. Show less

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  PA Association of Microboards

  Jan 2009 - Jun 2011

  Executive Director

  Responsible for the development and strategic direction of the organization.

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  Siemens Healthineers

  Jan 2010 - now

  Control $1.5 million annual budget affecting several processes including internal and external staffing, hardware, software, and third party customer relationship management (CRM) system contracts. Conceptualize and initiate strategic and operational planning for CRM system. Supervise team of eight permanent employees; manage work assignments, coaching, mentoring, and career development. Collaborate with executives, customers, business partners and staff regarding process improvements and execute necessary change initiatives. Incorporate team building and customer service best practices to ensure system meets customer expectations. • Credited with enhancing CRM by changing from in sourcing to right sourcing.• Successfully manage end user support for more than 2,500 global users.• Provide resources to support application development for three teams.• Implemented productivity enhancement measures such as consolidating CRM support and maintenance services through an outsourcing agreement to reduce operational expenses resulting in 16 percent cost savings Show less Developed and implemented change plans on projects such as employee roll out and support for two release projects in diagnostics division. Coordinated project planning, executive and sponsorship coaching, end user training and communications. Oversaw full project management life cycle to include implementing project plans and leading project teams. Played integral role on solutions creation team during discussions regarding communication, collaboration and mentoring in the global organization. Utilized PROSCI methodology to determine system and process changes in areas of communication, training, stakeholder management, resistance management and sponsorship plans. • Standardized manufacturing processes resulting in reduction of 51 regional processes to 20 global processes, a cost savings as well as improved quality and efficiency.• Launched consolidated time and expense system for Healthcare USA for 14,000 employees.• Conceptualized and managed roll out and support for Release One and Two of DX Unite project enabling standardized ERP functions for three acquired companies.• Participated as member of Advisory Team. Show less

  • Director

    Jan 2013 - now

  • Senior Project Manager

    Jan 2010 - Jan 2013
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  Shared Support South, Inc.

  Feb 2019 - now

  Chief Operating Officer