Lainie Klein, PMP, CSM

Experience

• 

  Apple

  Apr 2006 - Apr 2007

  Mac Specialist

  • Knowledge of technical products including, imaging. printing, Macs, networking and digital imaging.• Responsible for product installation and demonstrations.• Listening to customer’s needs by asking clarifying questions and finding a solution.• Maintain knowledge of merchandise - the features, advantages and benefits.• Encourage use, promote sales and foster positive public relations.

• 

  McMahon Publishing Group

  Apr 2007 - Oct 2008

  Systems Analyst

  • Managed and administered 60 computers• Managed and administered Apple OS X 10.4 Server• Converted 11 medical publications a month into HTML for website posting• Created secured PDFs for every publication for website posting• Trained employees in Quark XPress 6.0, InDesign CS3, and Microsoft Office 2004• Managed company-wide transition from Quark XPress to Adobe InDesign

• 

  Deep Tech Inc.

  Oct 2008 - Feb 2009

  Technician

  • Managed over 40 client’s backup solutions with Retrospect Server• Managed and administered Apple OS X 10.4 and 10.5 Server• Assisted client’s with their technical needs remotely with Timbuktu Pro and Bomgar• Assisted client’s with their BlackBerry and Palm handheld issues• Worked closely with account manager to maintain client relationships

• 

  Huge Inc

  Aug 2009 - Apr 2012

  Lead IT Support Specialist

  • Asset Manager – manage over 600 laptop, desktop, and portable devices in 4 offices• Manage all IT spending to fit quarterly and yearly budgets• Manage and organize Women in IT Meetups hosted at HUGE• Oversee many IT projects throughout their lifecycle such as implementing an new asset management and help desk ticketing software• Train all incoming IT hires

• 

  Draftfcb

  Apr 2012 - Mar 2013

  Senior Technicial Analyst

  -Manage inventory-Support office of 150 users

• 

  Mcgarrybowen

  Mar 2013 - Feb 2016

  • Project Manager

    Feb 2015 - Feb 2016

  • Applications Analyst

    Mar 2013 - Feb 2015
• 

  Dentsu Aegis Network

  Feb 2016 - Jun 2016

  Project Manager, PMO
• 

  Hearst

  Jul 2016 - now

  • Associate Director, Project & Portfolio Management

    Sept 2023 - now

  • Associate Director, Agile Delivery

    Feb 2022 - Sept 2023

  • Senior Technical Project Manager

    Aug 2018 - Feb 2022

  • Technical Project Manager

    Jul 2016 - Aug 2018