Deep Enrich
Joumana Elsayed
Technical Support Advisor
462 followers
Pfarrkirchen, Bavaria, Germany
Connect with Joumana Elsayed to Send Message
Connect
Connect with Joumana Elsayed to Send Message
ConnectTimeline
About me
BSc Health Informatics | IT Administration Intern | Programmer
Education
Modern Knowledge Schools
2013 - 2021High School Diploma
Deggendorf Institute of Technology
2022 -Bachelor of Science - BS Health Informatics
International Baccalaureate
2019 - 2021Diploma Programme 41
Experience
INTELCIA
Oct 2021 - Oct 2022Technical Support AdvisorCall center agent for the Altice East & West accounts. I was responsible for taking inbound calls and responding to customers’ billing and technical inquiries and complaints. I utilized various software and systems, including CRM software, ACD software, IVR systems, and knowledge management software, to manage customer interactions and support inquiries. I consistently met and exceeded customer service metrics, including call quality, first-call resolution, and customer satisfaction scores.
Alx_africa
Mar 2023 - nowSoftware Engineering ProgrammeThe ALX Holberton Software Engineering programme is a 12-month(70h/week) immersive programme that engages technology enthusiasts and budding software engineers in a variety of programmes across in-demand tech disciplines to prepare them for a global career as a Full-Stack Developer.
Flink
Sept 2023 - Jul 2024Operations Associate
FINN
Aug 2024 - nowIT Administration Intern
Licenses & Certifications
- View certificate
Challenger Web Development Nanodegree
UdacityFeb 2023
- View certificate
Software Engineering Programme
Alx_africaFeb 2025 
The Fundamentals of Digital Marketing
Google Digital GarageAug 2021
Volunteer Experience
Digihealth Day Volunteer
Issued by Deggendorf Institute of Technology on Nov 2023
Associated with Joumana ElsayedStudent Ambassador
Issued by Education Zone on Sept 2020Associated with Joumana ElsayedVolunteer
Issued by Dream Big Bahrain on Jan 2019Associated with Joumana Elsayed
Languages
- arArabic
- enEnglish
- geGerman
Recommendations
Yagshymyrat yegenmyradov
Welding/ Piping/ NDT Inspector ASNT Level IIBalkanabat, Balkan Region, Turkmenistan
Sk asif
Core Member at Mercatus Mantra- The Marketing Club of IMT HyderabadHyderabad, Telangana, India
Lainie klein, pmp, csm
Associate Director, Project & Portfolio Management at HearstNew York City Metropolitan Area
Arzoo meshram
System Engineer At Tata consultancy services | SAP S4HANA Finance | Snowflake | MESCOE | PunePune, Maharashtra, India
Amber leon
General Studies undergraduate | Minor in SpanishColumbus, Indiana, Estados Unidos
Amrut kore
Automobile EngineerThane, Maharashtra, India
Dmytro palahin
Apprentice engineer at Sup Galilée School | Data Engineer / MLops @ DataLab Société Générale Assuran...Paris, Île-de-France, France
Amiliya punnoose
Student at Jain (Deemed-to-be University)/ CMA US aspirantBengaluru, Karnataka, India
Tameez deen
Associate Project ManagerColombo District, Western Province, Sri Lanka
Colleen a. mcginty
Applied Medical TechnologyGreater Cleveland
Ashish kumar
Enterprise Architect | Anything Data | Cloud | AI-Automation-Analytics | Idea to product | Mentor an...Delhi, India
Gavin kerst
Environmental Compliance OfficerWestleigh, New South Wales, Australia
Roberto lita pérez
Manager en GFTGreater Valencia Metropolitan Area
Christopher arbuckle
Plant Manager at Commodity Blenders, LLCConcord, Michigan, United States
Katelin frederick
Web Developer at Accenture Federal ServicesSan Antonio, Texas Metropolitan Area
Venu katragadda
Technical LeadAlpharetta, Georgia, United States
Mark ellison
Tech Ops Manager at DigitasLondon, England, United Kingdom
Leena almaghrabi
Business Development Analyst / HR Information System / Administrative Assistant / supply chain / Dat...Yanbu, Al Madinah, Saudi Arabia
Ali alhaqawi
Network Engineer at Technology TrackRiyadh Region
Evelyn genoud
Digital Marketing Strategist | Measurement & Analytics | Data Project Manager | Martech SpecialistBarcelona, Catalonia, Spain
...