Vijay Letchmi

Experience

• 

  Isyoda

  Jan 2009 - Jan 2016

  Site Clerk / Document Controller

  Assisting with clerical work at the Site office, receiving correspondence, memos, and faxs. Filling works memos, and drawings (plans). Prepare transmittal to subcontractors on new plans/drawings.Assist in preparing weekly progress report & monthly report for Client meetingPrepare Certificate Making Good Defects (CMGD)Prepare all RFI, RFWI, NCR, CFC & CPC DocumentationPrepare correspondences, reminder letters & memos to Clients, Subcontractors and Stakeholders.Attend clients & Stakeholder meetings. Tunjukkan kurang

• 

  A'SIGN A/S

  Jan 2016 - Jan 2016

  Customer Service Agent

  Attending calls from customer enquiries on Astro products & promotionsPerform training on new joiners on Products & Promotion (Currents & latest) Escalate complaints to technical team (Inbound) Telemarketing on Packages

• 

  KPJ Kajang Specialist Hospital

  Jan 2017 - now

  Telephone Operator In-charge (Inbound & Outbound Calls)Call Centre / Enquiries Centre (Social Media) Complaint Management (Attending grievance and reporting)Hospital Audits (ISO, MSQH, SIRIM, BFHI and others)Liaison & Hospital Environment Hospital Events (Internal & External)Monthly, Quarterly & Yearly Reports (Operational, BOM & others) Hospital Service Excellence Trainings (SPP & Telephone Ettieque)

  • Senior Clerk

    Jan 2023 - now

  • Customer Service Clerk

    Jan 2017 - Jun 2023