Imogen Rutter

Experience

• 

  McDonald's

  Apr 2016 - Jun 2021

  Customer Care Assistant

  • Worked as an effective team member to deliver a very high standard of customer service.• Met all customer demands and resolved complaints.• Worked flexibly to meet business demand within a rapidly shifting and fast-paced environment.• Worked to rigorous standards of hygiene and workplace health and safety.

• 

  TFP Fertility Group

  Jul 2021 - Dec 2022

  Patient Support Associate

  • Dealt with high volumes of calls, professionally and efficiently and transferred calls to personnel within the unit.• Calmness and resilience when I dealt with distressed patients in stressful situations. • Carried out admin tasks and calls to high standards of patient confidentiality. • Registered patients over phone or via email. • Communicated with patients via booking system, sent appointment confirmations and important messages.• Dealt with urgent out of hours patient calls and transferred to Dr on call when necessary. Show less

• 

  YOUR HEALTH LIMITED

  Jan 2023 - now

  Office and HR Administrator

  Providing home managers recruitment support by screening CV’s, arranging interviews and administering confirmation letters under the direction of the HR manager. Maintaining relevant administration, documentation and spreadsheets and keeping the HR manager informed of progress on a weekly basis. Preparing recruitment documentation including preparation of induction packs for new starters. Document human resources actions by completing forms, reports, logs and records. Maintain a strict level of confidentiality. Answering the main switch board and directing calls to the correct personnel in the business. Ordering badges, uniform and office stationery. Ensuring all post is sent out in a timely manner in line with the needs of the business. Show less