Ankit Kumar

Experience

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  Tikona Digital Networks Pvt. Ltd.

  Nov 2011 - Jul 2014

  Network Support Engineer

  • POP Management 24/7/365 up and running.• Monitor enterprise customer’s WAN link connectivity proactively.• Taking care of customer LAN configuration part.• Incident Ticket handling and troubleshooting the issues through CRM.• Monitoring and Managing the network using various NMS like WAN monitor, what’s up Gold Logging Tickets for any downlink under proactive monitoring.• Coordinate with the Reliance, Bsnl, Tata, Bharti to reach for the network maintenance.• Technical Support and working on Connectivity solutions for different clients, Network Installation for different clients.• Responsible for Testing and troubleshooting of Lease Line Modems.• Functional Escalation and Hierarchical Escalation in case of delay when liaising with external vendor/internal teams/other service operation’s departments.• Provide maximum uptime to the customer.• NMS day-to-day operations, to keep the system running and monitoring the end users environment.• Configuration and management of CISCO 1600, 1800, 2500, 2600, 3800, 7200 series & CISCO catalyst switches. Show less

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  Accenture

  Jul 2014 - Dec 2014

  Network Engineer CFM

  • Working on L3 & L2 VPN over MPLS Links.• To troubleshoot VPN, Internet and MPLS link, and coordinate with customer to take necessary input from customer to isolate the problem and to resolve the issue.• Coordinate with various last mile team and partner team to verify the last mile media.• Support for end to end loop testing to verify the media till the vendor demarcation point.• Planned outage verification for backbone (ISP, MPLS, DCN network).• Having thorough knowledge about the NMS-light soft of ECI used in Bharti’s SDH for the network monitoring and provisioning of cross connects in our optical rings.• Providing the support to the Field Engineer related to test the link end to end on tester and to analyses the fault and to take corrective action to resolve the problem permanently.• Responsible for MTTR, SLA and overall uptime for entire region.• Maintaining Fault analysis so as to reduce the no. of repeated faults thereby improving the quality of service. Have done extensive troubleshooting at the networks of customers for their satisfaction. Show less

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  New Call Telecom Ltd

  Dec 2014 - Aug 2016

  NOC Team Lead

  • Monitoring of all Servers and WAN connectivity for WiFi Hospitality and retail network.• Configuration and troubleshooting in DC which runs Cisco 7200 router and 3560 Switch.• Sonicwall/Fortigate Configuration and troubleshooting for 10 offices and 2 DC.• Managing IPSEC Site to site connectivity for more than 12 locations.• Multiple vendor WLC and AP management for retail network• Indoor and outdoor wifi solution and designing.• Cloud computing on Azure which includes site to site, point to site, VLAN configuration, HA, machine and server creation.• Onsite VoIP related issue. ( Call forwarding , Passcode reset )• Monitoring and maintenance of Virtualization environment.• Web server 2008 R2 IIS configuration and troubleshooting.• Domain and SSL management.• 3CX Phone system( PBX ) configuration, Hard and soft VoIP configuration• Azure and Google Administration • Team Management Show less

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  SIT

  Aug 2016 - Jul 2017

  Sr. Network Engineer

  • Working at client side and managing their Tier III Data Center.• Managing DC devices Nexus5k, 2k configuration.• Configuration and troubleshooting in multiple series of Cisco Router and switches.• Managing Nexus 5k, 2k, vPC and fex and troubleshooting.• Managing rules and configuration for Cisco 6500, ASASM module.• Managing Network firewalls ASA ,Fortigate, Sonicwall, Cyberaom firewalls.• Managing DC to DR connectivity.• Handling daily user’s request to allow and restrict their traffic for Server’s and outside of DC.• Managing the traffic for DC to all ATM’s , bank branches and Head office. Show less

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  UseTheGeeks

  Aug 2017 - now

  Director Of Operations