Deep Enrich
Dileep Kumar Koram
Voice Support Officer
2000 followers
Hyderabad, Telangana, India
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About me
Product Solutioning Manager @ Darwinbox • IIM RANCHI • Cognizant
Education
Andhra University
2010 - 2014Bachelor of Engineering (B.E.) Electrical and Electronics Engineering
Indian Institute of Management, Ranchi
2018 - 2020MBA HR Human Resources Management/Personnel Administration, General
Experience
Knoah Solutions
Jul 2015 - Jun 2016Voice Support Officer-Providing technical assistance to the US & Canadian customers through inbound calls-Suggesting relevant products to the customers based on their business requirements-Assisting the customers in claiming the warranty on the defective products
Cognizant
Jun 2016 - Jun 2018Subject Matter Expert
Darwinbox
Jun 2020 - nowProduct Solutioning Manager
Apr 2023 - nowCustomer Success Manager
Jun 2020 - Jun 2023
Licenses & Certifications
Lean Six Sigma Green Belt (ICGB)
KPMG IndiaJul 2018- View certificate
AMCAT Certified Business Consultant
Aspiring MindsSept 2014
- View certificate
AMCAT Certified Data Processing Specialist
Aspiring MindsSept 2014 - View certificate
Strategic Human Resources
LinkedInSept 2019 - View certificate
AMCAT Certified Business Analyst
Aspiring MindsSept 2014
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