Mery Ponchukyan

Experience

• 

  Kids Dental Kare

  Jun 2003 - Jan 2007

  Billing to Medi-Cal and all major insurance companies. Claim re-evaluations for denials. Worked on ageing report to collect all pending payments. Completed doctor’s productions and sent out for payroll. Verified patient eligibility and obtained full breakdown of benefits. Greetings customers, answering high volume of calls, verifying eligibility, checking patient history, data entry, confirmation of appointments, scheduling

  • Dental office Biller

    Jan 2006 - Jan 2007

  • Receptionist

    Jun 2003 - Sept 2006
• 

  Kids Dental Kare

  Jun 2007 - Oct 2013

  Office Manager

  Coordinating and supervising staff to guarantee highest form of customer service. Completing reports in timely manner and forwarding to upper management. Billing, ageing report, insurance verification, authorization, collections and entering weekly EOB’s. Developing strategies that will increase and enhance work flow and office production. Creating employees schedules. Evaluations and hiring of staff.

• 

  Cigna

  Oct 2013 - now

  Responsible for responding to complex service inquiries requiring Sales involvement, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience. Coordinating with Sales to ensure service needs are met and potential problems are averted. As part of the sales department, I work closely with client managers and new business managers to implement new or renewing cases. Currently managing staff of 3 and making sure all necessary administrative tasks are completed in a timely manner.

  • Client Manager

    Jan 2020 - now

  • Client Service Consultant

    Aug 2015 - Jan 2020

  • Administrative Services Manager

    Oct 2013 - Aug 2015