Desislava Hristoforova

Experience

• 

  Polycontact

  May 2014 - Jun 2014

  Human Resources Intern

  I took part in an internship in the field of Human Resources in the company Polycontact. The main tasks I performed during the internship:- preparation of job descriptions;- selection of candidates by documents;- communication with the clients about the selection of specialists;- documents processing .

• 

  Société Générale

  Jun 2014 - Aug 2014

  Intern

  I participated in the Student Practice Program at Societe Generale Expressbank with the purpose of gaining valuable experience during my education. The practice included training and participation in the work of the trade agents and supervisor of the office, and training and participation in the work of the paying teller's desks.

• 

  H&M

  Aug 2014 - Feb 2016

  Sales Advisor

  - direct and indirect customer service- fast and accurately execution of the the tasks- supporting the work of the Visual Merchandisers- exercisе the functions of Conscious Ambassador

• 

  SumUp

  Apr 2016 - now

  - manage and lead a team of employees- communicate company goals and deadlines to the team- provide help to management, including hiring and training, and keep management updated on team performance - communicate concerns and policies among management and team members- assisting new merchants with the online application process- investigate and resolve merchant queries linked to the sign up process- responsible for conducting KYC checks on all new merchants in line with company guidliness- general administration duties linked to the sign up process- identification and reporting of any trends in customer queries to senior staff- liaise with members of all operational teams as required- Salesforce Delegated Admin Show less

  • Group Lead Onboarding Team

    Aug 2020 - now

  • Team Lead Onboarding team /DACH, NL and Baltics/

    Nov 2016 - Aug 2020

  • Onboarding agent with German

    Apr 2016 - Nov 2016