Alessandra Dias

Experience

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  Tempo Assist

  Oct 2004 - Oct 2008

  Customer Service Specialist

  Promoting business solutions in a busy call centre through telesales activities by demonstrating their value to businesses. Responding efficiently to requests for information, bids, and proposals.• Conducting cold and warm calling (telemarketing).• Initiating proactive outbound calls to obtain new business from prospects.• Recording gathered information into a database while moving prospects along the sales cycle.• Training new representatives on call procedures and how to build rapport with customers.• Assisting management with scheduling, training and quality assurance. Show less

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  Kiviks Marknad -Queensberry

  Apr 2009 - Apr 2010

  Executive Administrative Analyst

  Working closely with senior managerial and directorial staff to provide administrative support on a one-to-one basis. • Producing and delivering internal and external reports and statistics - monthly or as defined/ required.• Dealing with incoming emails and post, often corresponding on behalf of the manager• Travel arrangements, visas and accommodation• Screening phone calls, enquiries and requests, and handling them when appropriate• Producing documents, briefing papers, reports and presentations• Organizing and attending meetings and ensuring the manager is well prepared for meetings• Events management• Liaising with clients, suppliers and other staff Show less

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  Thor Brasil

  May 2010 - Aug 2011

  Business Operations Support

  Supporting management and commercial directors. Responsible for receiving and analyzing sales orders.• Key point of contact for customers and sales team regarding order queries.• Carrying out background research on new clients and presenting findings• Provisioning for sales representatives • Creating weekly sales and stock reports• Co-ordination of maintenance calls• Responsible for travel and accommodation arrangements• Cross-functional stakeholder management

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  Ecil Computing Industry and Commerce

  Dec 2011 - Sept 2015

  Business Analyst Contract

  Responsible for contract management and administration in accordance with company policies, legal requirements and customer specifications, supporting the general office operations and Project Management team.• Reviewing and administrating contracts and modifications• Leading negotiations of contracts and changes with customers• Assisting in preparing contracts and agreements• Directing the activities concerned with the contracts which includes equipment, products, materials, and services• Keeping track of performances, delivery schedules, equipment and estimates of the material cost• Registration of documents on regulatory authority• Responsible for the technical collection of documents Show less

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  Get The Shifts

  Oct 2016 - Mar 2021

  Customer Service

  Working at different fast-paced events and venues, from private parties to concerts, interacting with customers. Promoting the company’s products and services. Part of a multicultural team, motivating staff to deliver a high level of customer service, handling special requests and minimizing complaints.• Manage set up and tear down of display and stored display safely• Catering to guests while maintaining a friendly and enjoyable environment• Performing work activities of subordinates, such as organizing shelves and displays, selling merchandise as well as other duties as assigned (greeting, cashiering, selling, cleaning, stocking)• Responsible for preparing the restaurant floor area for success at the start, end and peak times• Exceptional service and management skills in the culinary industry providing direct attention to customer needs and managing/mentoring staff to provide excellent customer service• Mastered the art of being about to work with an array of different people in any situation and making sure all their needs and wants are met. Show less

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  Compass Group

  Feb 2017 - Aug 2020

  Waiting Staff

  Responsible for tasks such as taking orders, recommending dishes based on guests' tastes and preferences, delivering food to the tables, accepting payments as well as ensuring an outstanding guest experience at all times.• Presenting a variety of menu options• Advising on the best food and drink choices for each customer and answering questions• Taking orders and delivering them to the table deftly and accurately• Ensuring that all areas are kept clean, orderly and properly sanitized• Ensuring customer concerns and issues are resolved in an efficient and effective way• Providing the highest levels of customer service and ensuring company standards are met and exceed at all times Show less

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  SOS Cleaning Services

  Jul 2019 - now

  Providing various administrative, front of house, help desk, concierge and reception services by managing and responding to the clients’ requirements and requests in order to ensure a consistent, high level of customer service.• General office operations and Management team support• Facilities and Parking management• Acting as the first point of contact for all internal and external clients, responding to and resolving customer requests, enquiries, and complaints within the relevant service level frameworks• Strong administrative skills through an accurate and maintained filing system• Liaising with the facilities team and or suppliers to handover, progress, update, resolve and close out customer issues, whilst providing feedback at all key stages to all involved• Requesting quotations, raise requisitions, place orders for required consumables & services• Participating in the customer complaint and feedback systems in accordance with relevant internal and contractual processes and procedures• Managing onsite Helpdesk phone, dealing with all calls in a professional, courteous & helpful manner. Show less Working at residential apartment block developments with associated amenities and facilities for residents. Responsible for co-ordinating the administration of building repair and maintenance work and assisting with the development of a comprehensive record and systems database within the Property Management Department.Front of House Service lead, responsible for gathering and organizing relevant information, handling couriers and post deliveries and collections, assisting with mailroom distribution and duties as per operating procedures.Meet with tenants on a routine basis.Ensuring all customer/ resident's requests and queries are responded promptly and effectively, providing a high standard level of customer service.Organizing and coordinating of reception function across site.Coordinating and maintain a list of emergency call-out telephone numbers of contractors and services.Handling of inbound and outbound telephone calls.Co-ordinate and schedule appointments for day-to-day and cyclical maintenance jobs in liaison with the Property Manager and contractors.Co-ordinate records of maintenance history and ensure that cyclical maintenance jobs and records are maintained up to date.KeyLink and Building Link user. Maintaining a complete set of duplicate keys for all properties and provide these for tenants/ contractors as needed. Show less

  • Administrative Assistant

    Jul 2020 - now

  • Front Desk Receptionist | Concierge

    Jul 2019 - now