Jennifer Escalona

Experience

• 

  Development Bank of the Philippines

  Nov 1999 - Nov 2015

  Assistant Administrative Officer

  • Supported the Chief Finance Officer by preparing draft communications, gathering reports, managing and prepares departmental budgets using excel spreadsheet and accurate profiling for proper monitoring and reporting• Demonstrating strong administrative and organizational skills and showcasing an ability to manage detailed financial data accurately.

• 

  Kumon Math and Reading Centers

  Dec 2016 - now

  Center Assistant

  • Handled enrollment processes and updated customer information, contributing to smooth operation and customer service excellence.• Trained and supervised new staff, fostering a collaborative and efficient work environment.• Created data trackers with excel for employees and students resulting for a smooth monitoring of enrollment and statistics of students who comes regularly.

• 

  Amazon

  Oct 2018 - now

  Associate / Inbound Support Services Representative

  • Managed Retail Request tickets and communicated with Corporate Retail Teams on compliance issues, enhancing vendor relations and operational efficiency.• Oversaw ISS ticket that requires monitoring and analytical thinking. Ensuring accurate logging and maintain at least 80% of the SLA (Service Level Agreement)• Managed inbound problems with a high level of attention to detail and accuracy resulting in 100% reducing error rates and improving warehouse operations. Show less