Sandra-Lee Van Wyk

Experience

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  Telex Dialing Brokers

  Mar 1994 - Jan 1996

  Senior Broker (Short Term Insurance)

  Supervise Customer Service Agents and monitor team performance. Improve customer satisfaction and call quality by monitoring and giving feedback. Apply independent judgment to resolve escalated customer calls.

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  Auto & General (Pty) Ltd.

  Feb 1996 - Jun 2001

  Claims Manager 2IC

  Expert in designing, implementing and maintaining multi-line claims program. Adjusts routine and complex property & casualty claims. Monitor and direct third party administrator (TPA). Acts as liaison between compensation claimants and TPA. Provide complex advice on multi-line claims issues. Addressed applicable local laws as pertaining to claims administration.

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  Combined Motor Holdings (Pty) Ltd.

  Jul 2001 - Feb 2009

  Senior Business Manager (Finance & Insurance Manager)

  Responsible for producing revenue for the dealership by selling finance and insurance programs to new and used car customers. Provided an unsurpassed customer service experience every time to create lifetime customers.

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  Biltong Galore

  Mar 2009 - Apr 2010

  Owner

  Private Undertaking – 100% Owned & Operated Two Biltong Shops at Gateway Theatre of Shopping, Umhlanga Rocks, South Africa

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  Zone Chemicals (Pty) Ltd.

  May 2010 - Apr 2012

  National Procurement Manager

  Responsible for all bidding processes; all purchasing and procurement activities; contract management; stock control and storage; logistics; cost-to-company optimization and the overall supplier relationship management processes.

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  Zone Chemicals

  May 2012 - now

  Branch Manager

  Managing all principals: procurement, production and sales at KZN Branch of Zone Chemicals.