Anushakti Sharma

Anushakti Sharma

Customer Service Officer

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  • Timeline

  • About me

    Implementation Consultant | HRMS | SAAS |

  • Education

    • Aspire2 International

      2017 - 2018
      Diploma in system administrative Level-6 Information Technology
    • Tyagi Public School - India

      2012 - 2014
      High School Business/Commerce, General
    • Queens Academic Group

      2016 - 2017
      Diploma in IT technician Level-5 Information Technology
  • Experience

    • Auckland Airport- Secure Parking

      Apr 2017 - Jan 2019
      Customer Service Officer
    • Inland Revenue NZ

      Jan 2019 - Dec 2019
      Customer Service & Compliance Officer
    • Rail Europe

      Jan 2020 - Nov 2020
      Customer Service Representative

      As a dedicated Customer Service Representative at Rail Europe, I specialize in providing exceptional support to our B2B clients from New Zealand (NZ) and Australia (AU). With a passion for travel and a deep understanding of our rail services, I ensure that every interaction reflects our commitment to excellence.With a focus on building strong client relationships, I leverage my knowledge of regional preferences and travel requirements to enhance the customer experience. I am committed to upholding Rail Europe's reputation as a premier provider of rail travel solutions, ensuring seamless journeys and unforgettable experiences for every traveler. Show less

    • ZingHR

      Aug 2021 - now
      Implementation Consultant

      Transforming HR operations through strategic implementation of HRMS solutions. With 3 years of experience in guiding organizations through successful system integrations, I specialize in optimizing processes, enhancing user experience, and driving measurable business results. Skilled in full project lifecycle management, from requirements gathering to post-implementation support, I ensure seamless transitions and lasting client satisfaction.

  • Licenses & Certifications

    • IITP

      Institute of IT Professional
      Dec 2017