Malika Hossam

Experience

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  Jumia Egypt

  Sept 2017 - Jan 2019

  Ensue service levels are met timely. Keep the system running, respond to issues, answer user questions regarding system features usage and problem by correcting them. Provide various in-house,3rd party and internal ops.Define problems, analyze symptoms, identify root cause and document resolutionResponsible for creating content for new product listings, content includes product name, product description and product details. Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning items. Generating daily, weekly, monthly reports for (Customer Delivery-Customer Retrieval- Customer return pickup station-Vendor fulfillment operations). Analyzing the performance of the DA and their usage for the DA APPs (200 Courier). Establishing Projects to improve the Fleets performance. Following up on the queues to avoid out of SLA in Fleet hubs. Show less Generating daily, weekly, monthly reports for (customer delivery, customer retrieval customer return pickup station-vendor fulfilment operations).Analyzing root cause analysis to define and measure areas of efficiency. Following up on the queues to avoid out of SLA in fleet hubs.Monitoring fleet process compliance such as ( DA app usage DA SR-DA delisting process, etc ). Analyzing the performance of the DA and their usage for the DA apps ( 200 Courier). Establishing projects to improve the fleets performance. Show less

  • System Support and Lost Management

    Mar 2018 - Jan 2019

  • Performance Analyst for Jumia’s Fleets

    Sept 2017 - Mar 2018
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  Go Clean EG

  Feb 2019 - Feb 2022

  Operations Analyst Specialist

  Analyzing the daily pickups, orders, drivers’ performance and cash transactions. Analyzing and forecasting the overall's company performance. Participating in the company's events and awareness sessions. Responsible for product data entry. Communicates with the customer service team to solve customer problems. Communicates with the warehouse manager to check stock availability. Provides the accuracy of daily stock on site and the product control process, if any, and informs relevant teams. Resolve exceptions to the normal order processing and returns workflow. Show less

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  InDriver

  Mar 2022 - Oct 2022

  Regional Operation Analyst Specialist

  Proactively monitor and improve operational processesWork closely with the operations and technology team to identify/resolve system issues, and work to implement system enhancements to increase efficiency in current processes Perform quality controls and monitor production KPIsMonitoring the operational performance of both internal and external service providers. Communicating with upper management to develop strategic operations goals.Handling the operational processes around the Mena countries. Show less

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  Up-Fuse

  Oct 2022 - Nov 2023

  Retail and Operations Manager

  Managing our retailers and increasing the national retail activities and sales. Managing the website sales and performance. Managing all Up-Fuse awareness events and handicraft workshops. Analyzing our retailers’ performance. Analyzing the B2C performance. Analyzing the overall performance of the company Monitor and improve operational processes. Managing all vocational trainings Acting as a focal point between social enterprises and Up-Fuse Assisting the marketing team in identifying our social media needs Show less

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  Nahdet El Mahrousa

  Sept 2023 - now

  Social Enterprises Support Manager